Western Inn and Suites Douglas

Our company booked this hotel for 2 employees to stay for 2 nights. When they arrived the woman at the customer service desk wouldn't check in the 2 employees without the credit card that made the reservation. I called to request an credit card authorization form so it may be filled out so they employees can be checked-in. The woman at the desk refused and become so upset she cancelled our reservations. I had to find another hotel who had no problem checking in on our employees and emailing the credit card authorization form. I do not recommend this hotel for other businesses; our company has stayed at this hotel over 10 times each time the desk staff have been extremely rude. When I called to speak with the manager the owner stated it was his wife and I was wrong not her. As I read the other reviews I see I am not the only one who has had issues with his wife. WE WILL NEVER STAY HERE AGAIN

They charged over 20% on tax. I think that is bogus. The TV was completely screwed up and I gave up and just went to Ruby Tuesday's to watch the game. I just felt like the owners could care less and it shows

The front desk guy was nice and friendly but the lady was SOOO RUDE!!! Never stay here. Talking to her was a nightmare. I couldnt believe my ears. She was not nice or friendly at all. Im not sure how she even works here.