Comfort Suites Gwinnett Place

I am very unhappy with my experience at this hotel. We had to leave shortly upon check-in because the conditions of the accommodations were very unclean (bad smells, stains on couch, tampon left in bathroom garbage) and it began to give my wife and children headaches. My youngest daughter’s breathing became impacted and had to use here rescue inhaler twice. After communicating this to the person on duty he offered no help and refused to let me contact a manager. At this point I requested a refund and moved my family to a new hotel. Staff told the manager but he denied the refund. I have not been able to contact the manager. I called corporate and they said they would get back to me and never did.

We went into this hotel excited as we had stayed at a Royal Sonesta before and moreover this location is dog friendly. When they say Simply Suites, focus on the “simple”. The rooms are cramped, basic and very tattered. The office chair had worn holes, they only give you two towels and will not give extras. In fact, we had to return our used towels to the front desk to get fresh towels. The hotel and moreover the rooms definitely needs painting and updating. The “free” coffee is in the laundry/gym room, which did not seem sanitary and was concerning. Our view was of a dumpster with pieces of car hoods and an old mattress. The one perk was the hotel is indeed very dog friendly. They provide great spaces and resources for your pup. But out of all of dog friendly hotel options that we have stayed, we would only stay here out of desperation as there is work to be done. If you have the budget perhaps consider its sister location across the street. I really wanted to like this place but it was not up to expectations.

Hotel was clean and nice . Zury was amazing and kind and sweet! She did charge me twice on accident for the $25 incidental but other then that she was amazing and the hotel ! Would stay again !!!!! :)