First, the elevator was not working, and when I requested a ground floor room to avoid carrying my luggage up the stairs, the lady at the lobby said she had nothing available. Upon entering the room, I found it recently used, with a used bed, a used bathroom with recent water drops in the sink, and a used towel that smelled of cigarette smoke. The lady at the lobby insisted at all times that it was a lie, and I showed her the photos that clearly showed the room was used. She wanted to give us a ground floor room (maybe it became available?)
I felt no security knowing that someone would have access to the rooms since she mentioned that she didn't know why it was like that, repeatedly stating that it was not her fault and that she knew nothing, that the fault was with the manager, not her.
