KNIGHTS INN ATLANTA NORTHWEST

I had pleasant check in experience. The ladies and gentlemen at the front desk were very professional and polite.

If I could give this a 0 I would. We made reservations in advance. When we arrived my husband went to check in and the person at check in told us we did not make a reservation. At that time he did book a room. I had printed out the confirmation but he did not take it in with him when he checked in. We went to our room and it was filthy. There was no refrigerator or microwave as advertised. The bathtub looked like someone had given their dog a bath in it. The sink counter was pulled up on one end. The floor next to the tub was rotting. I was afraid to pull back the sheets. The pictures I viewed before I reserved were nothing like what is it. I consider that false advertising. I only regret not taking pictures to be able to prove the squalor. We went back to the lobby with the print out of the confirmation to inform them of this and the guy was extremely rude. He was yelling at us. Correct me if I'm wrong but I think this is terrible customer service. The only good thing that came out of this is that they did refund the fee. We went to a much better motel that knows good housekeeping and customer service. DO NOT STAY HERE!!!

We got a room and walked in the smell of the room was awful. It was nasty the door did not have a safety latch or even a dead bolt on it plus you could see daylight all around the door from a 1 inch crack in it. The bathroom walls were falling from the 2x4s, the beds were leaning and there was bugs all over the room. Please do not let the pictures of the rooms on this site fool you. IT IS DISCUSGUSTING! You also do NOT get your money back when you complain to the very RUDE STAFF at the desk.