Ka'anapali Alii

This is the Best Place Ever. Very caring and helpful people work here. I would recommend 10/10. I cannot say how much I appreciate the wonderful people who work here. Especially Cindy.

We just finished an 8 night stay as a family of 5. There was good and not so good. We were super impressed with our condo. It was clean, comfortable, well appointed/updated, and the view was outstanding. It was quiet and peaceful. The location was incredible and we appreciated the ability to easily walk to many shops and restaurants at Whaler's Village. The grounds are pretty and there is nice landscaping. The parking is covered, adequate, and not hard to access. My biggest complaint is the pool area is TINY. It is not nearly big enough for a resort of this size. In fact, it's not a huge stretch to say this size of a pool could be found in the backyard of someone's home. The resort photos don't really indicate how small it is. It is completely full of small children to the point you can hardly wade in. There did not seem to be any policing of the pool area in the way of security either. We overhead other people at the pool talking about how they are local residents and "visit" the pool. When you already have a small pool, that does not help matters. There is no place to buy drinks or food on property either which seems to be a missed opportunity for the resort. The first half of our stay we received two notices of water outages in our building and construction noise in a neighboring unit. Our stay overlapped with the power outages all over west Maui and we were disappointed that the resort did not have better power back up. That may be the norm in Maui but it was nonetheless disappointing for a resort this pricey. Despite all of this, we asked for a late check out to help us on our last day deal with the power outages and other challenges and were still asked to pay a hefty fee (would not negotiate) so we left early. And I know our unit was not booked again until October so they did not need a quick turnover. So all in all, we wouldn't return, which is a shame because the condo itself was fantastic.

First we lived this property! Our unit was 2 bedrooms and had every amenity we could imagine. I would definitely stay here again. Some units are individually owned. We loved ours. The location is perfect. Walkable to Whaler’s Village and Black rock. We were treated very rudely by the beach attendant! We sat under an umbrella at the end of the day- 4pm that we didn’t realize had been reserved. The attendant said someone reserved it until 5. He asked if we wanted to reserve, I said yes then he said we couldn’t because it was after 3. Ok so we move. Not 30 seconds later he closes up the umbrella and chairs and removes them. Says the family is done for the day. And instructed him to remove it. These are not personal umbrellas. They are for the guests staying there (which we were!). Our stay was magnificent otherwise. We will definitely stay here again. Hopefully with better beach staff next time.