Best Western Plus Caldwell Inn

4.0 / 5

•

908 Specht Avenue Caldwell

Reviews from Guests

4.0/5

843

Reviews

from real guests

michellepW5614FA

The breakfast was fantastic but the rooms were outdated and quirky. We had a double queen room and the beds were so crammed in there that you couldn't walk around them on one side. Very squeaky bathroom door and the air conditioning could be better but was too close to the bed (inches away).

ivancU6898DK

I recently stayed at Best Western and unfortunately, my experience fell far short of expectations. I specifically requested and paid extra for a room that could accommodate my health issues, but the service I received was disappointing. During my stay, I encountered issues with the front desk staff. Instead of resolving my concerns, the representative seemed confrontational and did not provide the assistance I needed. This lack of professionalism made my experience even more frustrating. Given my prior visits, I had hoped for better service. However, after this experience, I will not be returning. I recommend considering other accommodations, as there are far better options available.

lilleyp2026

I didn't even stay at the hotel. I had received a reminder email about a reservation I had made previously and remember cancelling. I called and informed them of this. They stated that I should have received a cancellation number when I cancelled. I did not. I also did not have an original confirmation of the reservation. The woman at the front desk where I called was so extremely rude about it. When I tried to explain what was going on she kept cutting me off and talking over me. She stated that I would have to pay the first night's stay. I was not happy about it but it was what it was. I asked her to cancel the rest of the stay. She stated it was and hung up on me. I called back and I asked for a confirmation of that cancellation and she said, "You'll get it when you're charged for the rest first night of the stay". Again, not getting a confirmation of the cancellation. I called the main number, and they stated they would put a claim in, but nothing has been done and I haven't heard a word about it. I was charged the amount of the first night, then I had another charge of $100 go on my card. Suddenly both charged were removed and then the one-night charge was put back on my card. All of this activity in a state that is not my home state caused them to lock my card. On a Friday night. It is a small-town bank and doesn't have 24-hour service to get it unlocked, so I didn't have access to my funds until Monday. If I could give a negative rating I would.

Facilities Details

Breakfast service

Pool

Free Parking

Free Wifi

Spa

Fitness Center

Designated Smoking Area

Laundry

Shops (on site)

Skiing

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Indoor fireplace

Visual alarms in all public hallways

Horseback Riding

BBQ grill

Elevator

Fishing

Meeting stationery

Accessible route to the registration desk

Accessible public restrooms

Convenience Store (on site)

Business Center

24-Hour Front Desk

Daily Housekeeping

Snack Bar

Desk/workspace

Computer station

Indoor Pool

Breakfast service

Pool

Free Parking

Free Wifi

Spa

Fitness Center

Designated Smoking Area

Laundry

Shops (on site)

Skiing

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Indoor fireplace

Visual alarms in all public hallways

Horseback Riding

BBQ grill

Elevator

Fishing

Meeting stationery

Accessible route to the registration desk

Accessible public restrooms

Convenience Store (on site)

Business Center

24-Hour Front Desk

Daily Housekeeping

Snack Bar

10 Available Room Types

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Desk

Towels

Hair dryer

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Microwave

Suite, 2 Queen Beds, Non Smoking (Larger Room)

Suite, 2 Queen Beds, Non Smoking (Larger Room)

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Desk

Towels

Hair dryer

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Microwave

Executive Suite, Multiple Beds, Non Smoking (Larger Room)

Executive Suite, Multiple Beds, Non Smoking (Larger Room)

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Desk

Towels

Hair dryer

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Microwave

Suite, 1 King Bed, Non Smoking (Larger Room)

Suite, 1 King Bed, Non Smoking (Larger Room)

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Desk

Towels

Hair dryer

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Soundproof

Bathtub grab bar

Laptop workspace

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Hypoallergenic

Desk

Towels

Accessible toilet

Hair dryer

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Iron

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Microwave

Facilities Details

Pool and Spa

Fitness Center

Spa

Indoor Pool

Parking and Transportation

Free Parking

Food & Drink

Snack Bar

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Skiing

Horseback Riding

Fishing

Entertainment and Family Services

Meeting stationery

Business Facilities

Business Center

Shops

Shops (on site)

Convenience Store (on site)

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Indoor fireplace

Visual alarms in all public hallways

BBQ grill

Elevator

Accessible route to the registration desk

Pool

Accessible public restrooms

Desk/workspace

Computer station