Motel 6 Boise Airport

,Whenever I hear the name Springfield, I am not going to think about Missouri or Simpsons... I am going to think about that mattress. It truly was a field of springs. My back hurt horribly for two days after getting out of there. You will get real neighborly and not un a good way, not just with the sides and on top but the walls are so thin, you might as well join in on the conversation out in the hall. The staff was nice enough not to be jerks, but jerky enough to let you know what kind of neighborhood you decided to stay in. Real rough around the edges, kind of people. A borded up motel nearby and a Denny's that advertise they are always open yet went out of business doesn't help with the neighborhood's aesthetic. However the room itself was clean and bug free which is always a must. Sheets were stain free. The HVAC system rattled and coughed but did the job. There is no deposit requirement which is great for those of us who don't have a lot of money and want to do right but also invites the trouble makers too. Pool was closed (of course). Overall the bad parts were bad and the good parts was good. Individually, when it comes to issues, there was no in between

I had an incredibly disappointing experience at Motel 6-Airport in Boise, Idaho, and I want to warn potential guests about their deceptive business practices. I made an online reservation on June 6, 2024, with the following details: Check-in: Friday, June 21, 2024 Check-out: Sunday, June 23, 2024 Number of adults: 3 Number of children: 0 Number of rooms: 1 Room description: 2 Queen Beds | Premium Amenities: a refrigerator and a microwave Total w/tax: $203.38 USD After traveling 7 hours, I arrived at the motel at 7 PM on June 21, 2024. The front desk clerk informed me that my reservation had been canceled because my credit card was allegedly declined. This explanation made no sense, as I had used a credit card with a $5000 balance. The clerk offered me another room but at a higher rate and without the microwave and refrigerator I had requested. He mentioned that their manager runs all credit cards at 6 PM for guests who haven't checked in yet and cancels reservations if the cards are declined. He claimed this happened to me and five other guests. There was no information about this policy when I made the reservation. Had I known, I would have called ahead to inform them of my late arrival. This practice seems like a bait and switch tactic. Another guest next to me confirmed that he experienced the same issue and had to pay more for another room. Later, I encountered another woman with three children who faced the same problem, with the clerk claiming her credit card was also declined. Feeling tired and frustrated, I reluctantly agreed to take the higher-priced room without the requested amenities. I then called Motel 6 customer service to file a complaint. The operator helped me book another room at Motel 6 Meridian and advised the clerk not to charge my card since no actual payment had been made yet. However, the clerk refused to cancel the charge and instead had me fill out a form for a refund, stating that his manager would need to approve it. While I was at the front desk, another woman arrived with a similar complaint about her reservation being canceled due to a declined credit card. I provided her with the customer service number and encouraged her to report her experience as well. This experience was highly frustrating and disappointing. The deceptive practices and poor customer service at Motel 6-Airport in Boise, Idaho, are unacceptable. I urge anyone considering staying here to reconsider and look for alternative accommodations.

My headboard was dangling off the wall, the lampshade was broken, the bathroom wall had wet drywall mud above the light switch, the screen had been removed from the window, there was hair in the tub and on the shower wall, the fridge had no knob to adjust temp, someone wrote their name on the garbage can in the bathroom with red sharpie, the pool was ew and freezing, there were junkies in the parking lot, breakfast is over at 9:30 am and we are on graveyard shift so we sleep til noon ..😑👎