HAMPTON INN CHICAGO-MIDWAY AIR

As a loyal Hilton Gold member who has been faithful to this brand for years, I am absolutely appalled by the traumatic and abusive treatment I received at the Hampton Inn Chicago-Midway Airport. I arrived at the hotel at 9:30 PM with a prebooked, paid-in-full receipt from AAA in my hand. Unbeknownst to me, AAA had failed to transfer the payment to the hotel on time. Instead of handling this booking discrepancy professionally, the hotel cancelled my reservation without any notice, leaving me stranded at night with no other rooms available. When I tried to resolve the issue, the manager, Patty Glomb, proceeded to yell and verbally abuse me. I was left terrified, traumatized, and worried that I had nowhere to go. While they eventually provided a room and charged me (more than my original booking price), the manager's aggressive, and completely unprofessional behavior was entirely unprovoked. When I escalated this severe misconduct to Hilton Corporate, Corporate completely deflected accountability. For this deeply traumatic experience where a loyal guest was yelled at by management, Hilton Corporate only offered a measly 20,000 points—not even enough to cover a single night's stay. Let this be a warning to all travelers: Hilton's response suggests they do not value long-term loyalty in the way one would expect, and the lack of accountability regarding management's behavior is deeply concerning. Professionalism and safety should be the priority in the hospitality industry.

The hotel staff provided a warm welcome upon arrival, and the check-in process was quick and efficient. The beds were comfortable and very clean. There are no restaurants attached to the hotel, but they do provide free breakfast. It's a good location for the midway Chicago area.

Chris is the best worker here by far! He was very helpful and very nice. Give that guy a raise!