HILTON GARDEN INN CHI/MIDWAY A

Black mold all in the window seal. Window had a large leak. They were not able to switch our room because apparently they were “fully booked”.

Stayed for 5 nights. Bring your own pillows, I requested additional pillows because theirs are very flat and old. I asked once via text, no answer, and once at the reception desk. I never received the pillows. Being there 5 days no one ever cleaned our room, they said it's every other day or I don't remember if it was every 3rd day, either way we never received service. I know I could have been more forward with them, I really didn't want to create a fuss. Next time I will.... There is never enough cream or sugar in the room. I asked at the desk and the lady sent me to the bar area, the man over there told me to get some at the desk. I told him she sent me to you, he seemed annoyed and went in the back and got me some creamer. No one ever asked if i needed anything else. We visited the restaurant on our last day, the bartender could have been friendly. We ordered the cabernet sauvignon, they were out of it. I told him I prefer a dry wine. He offered White Zinfandel, which I told him no because it's on the sweet side, but insisted I taste it because it's not sweet. I saw him pour a taste from a SutterHome bottle which I am very familiar with, bottle had already been opened and it was completely flat.I told him absolutely not, not only do I know that wine is very cheap, but expecting me to pay $12 a glass, I'm not confrontational person, but I'm not stupid. I've been a Holton member for many years, I will never stay at the Hilton again Oh, one more thing, when we had checked out and were waiting out front with our luggage, there were two contractor vans parked right in the front entrance, there were people in the vans just sitting there, instead of moving so that customers could load, they just sat there. I think they were there to fix windows at the entrance. Again, customer service needs work. BTW, the housekeeping ladies when I saw them in the halls were very friendly.

Arrived in room. Clean but reeked of open sewage. Front desk notified. They offered me a free breakfast and then half off after I refused. They then told me that I would have to have the company I booked with contact them to issue the half of a refund offered, which was refused. We are currently at an impasse. They have my funds and I have a room that reeks of sewage. If you are someone who doesn’t like rat traps, this might not be for you.