Super 8 Joliet Chicago I-80

I left a distinctive pair of bright coral over-ear headphones in my room when I checked out. I realized it within about an hour and immediately called the hotel, gave them my room number, and told them exactly what I was looking for. I then went back to the hotel in person that same night after the race to retrieve them. I was told that the employee couldn't check the closet where lost items were kept because someone else had the key. I called again the next day and was told that no headphones had been found. I understand that hotels can't guarantee the recovery of every item a guest leaves behind, but this was not something I noticed days or weeks later. I contacted the hotel within an hour of checking out, identified the room, and returned in person that same day. These were also bright coral full-size headphones, not a tiny or easily overlooked item. I can't say what happened to them after I checked out, but I know I left them there and I know I don't have them. The fact that I acted almost immediately and they still somehow disappeared, combined with the inability to even check lost-and-found when I returned, left me extremely dissatisfied with how the hotel handles guests' lost property. I would not feel comfortable leaving anything of value behind here and expecting to get it back.

12-20-25 until 12-21-25. NEVER AGAIN!!!!!! We arrived and got the key to room 219 and it did not work. We returned the key and assigned room 239. Upon entering the room had a stale smell to it and the tv was left on. We attempted to watch the NFL game and the game was being commentated in Spanish. I picked up the room phone to call the front desk and the phone did not work. I had to call from my cellphone, was told previous guests were Spanish and they had changed the setting for the tv. I was able to correct the tv issue. I go to use the bathroom and there was water all over the floor from a leaking toilet, I placed towels all over the floor. The toilet takes 3-4 minutes to fully empty when flushing. The toilet the proceeded to run, gurgle and self-flush all night. There was a huge gap between the mattress and the low headboard. The 3 provided pillows were flimsy. Woke up tired and pissed off. We attempted to get a late checkout, called 5 times from cell phone to front desk to no avail.

I will never go back there it was bugs crawling around and the price is not really worth it I remember back in 2022 to 2023 I book a room weekly and it was no bugs at all now we in 2025 they have also the washer and dryer are no good does not wash good and dry the clothes I'm really sorry to write my review I just wish we get a refund back that is my opinion please no comments