Courtyard Charleston Waterfront

3.0 / 5

•

35 LOCKWOOD DRIVE Charleston - SC

Reviews from Guests

3.0/5

1,034

Reviews

from real guests

Inspire56193702352

This hotel was horrible. My family (with three small children) had wanted a hotel to stay in overnight before flying out of Charleston airport that had a pool for the kids. We arrived and went to the room on the second floor. As soon as the elevator opened, we were hit with a strong musty and moldy smell that made my daughter gag. We went into the room and it was immediately obvious the concrete walls had recently been painted white. The paint fumes made all three of my children and myself dizzy. The room was not cleaned, the bathroom door was broken, and the view from the window was a gross back area of the hotel. Needless to say we checked out right away and found accommodations at Zero George. The only positive thing I can say is that the manager helped my husband to check out and was very nice and did not charge us for the room. The pictures I’ve seen from the hotel online do not reflect what the rooms actually look like! The hotel was nothing like the pictures at all - stay away!

400jeanninec

Positives: Demetria (spelling) was great the morning after our first night to help us move to another room. We moved to a King Bedroom which was my first choice and we were very happy with our room - 436. I think Jeremy was the name of the person who assisted us in getting keys and he was very pleasant. We appreciated the free shuttle and used it. This hotel is not within walking distance to downtown Charleston. The drivers were helpful, knowledgeable and courteous. The location of the property on the Ashley River and the pool is very lovely. The outdoor deck is also inviting and comfortable. We enjoyed our balcony and rocking chairs. All other amenities in the room were appreciated and comfortable. The room was quiet. We didn't hear a lot of noise in the morning. The staff was friendly and parking convenient However, the hotel needs updating. The carpet on Floors 2 through 4 needs to be replaced. It has a foul smell. Even though there were attempts to deoderize it, it didn't work. I think moisture from wet folks (kids) from the pool has created this problem but it is very unpleasant. Checking in could be made easier. Signage in the traffic circle basically states "you can't park here", yet where can we place the car when we make our way up to the check in desk? If you want drivers to park first then check in, that signage should be posted as such. This was confusing. The electronic key didn't work on our original room. The lock was faulty. Lydia at the front desk was very nice and moved us to another room and gave us new keys. Unfortunately, what we booked was a waterview queen room and what we got was more like a partial water view room in that most of our view was of the courtyard of the building. Room 220. The safe wasn't working and maintenace fixed it. Luckily we moved to Room 436 the next day but I presume no one told the housekeepers we moved because we did not receive housekeeping for either of the two days we were there. We were fortunate to find late housekeepers and ask for coffee refills on the first night and the second night brought us fresh towels. The handset on our phone didn't work and the desk chair was either broken or missaligned but the room was otherwise lovely. A very nice gentlemen from maintenance brought us a replacement chair. I truly appreciate the attentiveness of the staff but many things on the property seem to be broken and in need of repair. It appears that after the wear and tear of families with young children and groups of partiers, an update of hallway carpet and refinishing of floors in the rooms (scratches) is in order to bring this up to the typical Marriott standard that we have come to expect.

feliciapJ4123GK

The absolute BEST hotel on the water for the cost!

Facilities Details

Pool

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Proposal spot

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Ticket Service

Visual alarms in all public hallways

Elevator

Garden

Accessible route to the registration desk

Accessible public restrooms

Shuttle Service (free)

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Self Parking

Terrace

Computer station

ATM on site

Business Center

Concierge Service

Pool

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Proposal spot

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Ticket Service

Visual alarms in all public hallways

Elevator

Garden

Accessible route to the registration desk

Accessible public restrooms

Shuttle Service (free)

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Self Parking

Terrace

Computer station

ATM on site

Business Center

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10 Available Room Types

Room, Multiple Beds, Balcony

Telephone

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Desk

Balcony/Terrace

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Extra Long Beds (> 6.5 ft)

DVD/CD player

Fold-up bed

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Roll-in shower

Clothes Rack

Microwave

Free bottled water

Room, 1 King Bed with Sofa bed, City View (Corner)

Room, 1 King Bed with Sofa bed, City View (Corner)

Telephone

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Desk

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Extra Long Beds (> 6.5 ft)

DVD/CD player

Fold-up bed

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Roll-in shower

Clothes Rack

Microwave

Free bottled water

Room, 1 King Bed with Sofa bed

Telephone

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Desk

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Extra Long Beds (> 6.5 ft)

DVD/CD player

Fold-up bed

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Roll-in shower

Clothes Rack

Microwave

Free bottled water

Room, 1 King Bed with Sofa bed (Corner)

Telephone

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Desk

Balcony/Terrace

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Extra Long Beds (> 6.5 ft)

DVD/CD player

Fold-up bed

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Roll-in shower

Clothes Rack

Microwave

Free bottled water

Room, Multiple Beds, Balcony (Mobility Accessible, Tub)

Room, Multiple Beds, Balcony (Mobility Accessible, Tub)

Telephone

Sleep comfort items

Close-caption TV

Satellite Channels

Air Conditioning

Blackout curtains

Desk

Balcony/Terrace

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Visual alarm

Kids shampoo

Lever handle on door

Toiletries

Extra Long Beds (> 6.5 ft)

DVD/CD player

Non-smoking

Carpeted

Adjustable height hand-held shower wand

Bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Roll-in shower

Clothes Rack

Microwave

Free bottled water

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Shuttle Service (free)

Self Parking

Food & Drink

Snack Bar

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Proposal spot

Pool

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Visual alarms in all public hallways

Coffee/tea maker

Elevator

Garden

Accessible route to the registration desk

Accessible public restrooms

Computer station