Avenue Crowne Plaza Downtown Magnificent Mile

The stay was great! We came 4th of July weekend and Lynette was the first person we saw after landing and suggested us some great places!

The experience at this hotel has to be one of the worst in all my travels. The room had dirty carpet, dirty shower, and the air conditioner did not work. After reporting the air conditioner they sent a fan to use and said to come back tomorrow after everyone checks out and they will give us another room. The next day we checked back at the front desk and was told it was sold out and there were not any rooms available. We were then told in the morning to bring our luggage to the desk (basically check out of the room) and then they can change rooms. We were not told that the first night. After two nights without air conditioning (so had to open door and put fan in by the hall so it could cool down the room) the third night we were finally moved to another room. We only stayed 3 nights and that was enough. We will never go back there again. They get a 0 for customer service, and cleanliness. This experience put a big disappointment in our trip!

Lynette was absolutely amazing and helped us so much throughout our 3 night stay. She gave us useful tips and was super welcoming the whole time we were here. We’ll definitely be staying here next time we come to Chicago and I hope to see her here next time as well :)