Best Western Naperville Inn

4.0 / 5

•

1617 Naperville Wheaton Road

Reviews from Guests

4.0/5

799

Reviews

from real guests

728malachib

Here’s a more professional and firm version of your message: ⸻ I would like to formally address two concerning interactions I have had with an employee named Joy. During my first experience, I had previously communicated with the manager regarding a suitcase I had left at the hotel. When I returned to retrieve my belongings, Joy informed me that I would not be able to collect my property until the following morning. When I respectfully asked for clarification, she responded, “because you have to,” without providing a clear explanation. I ultimately had to contact the manager directly in order to retrieve my belongings. Unfortunately, I experienced another issue during a separate stay. After accidentally locking myself out of my room, I went to the lobby for assistance but found no one at the front desk for approximately 10 minutes. I then located Joy in the dining area, where she was eating and engaging in personal activity with her boyfriend in view of guests. I politely explained that I had locked myself out and requested a new room key. She responded that she would assist me in five minutes. I waited approximately 15 minutes while she continued her personal time before finally receiving assistance. I have consistently received excellent customer service from other staff members, which makes these experiences stand out even more. I believe this employee would benefit from additional training in professionalism, guest relations, and responsiveness. I share this feedback in hopes that it will help improve the overall guest experience moving forward. Thank you for your attention to this matter.

michelegB3387SY

I had an enjoyable two night stay at Best Western in Naperville, IL. There were 40 of us on the trip. Hotel staff very friendly and welcoming. Rooms were very clean and cleaned next day while we were gone. Breakfast both mornings were excellent. Lots of choices, hot and fresh. A wonderful place to stay for business or leisure.

israelcC7491MH

We had an amazing experience at Best Western Inn Naperville. The front desk attendant greeted us with genuine warmth, making check-in smooth and pleasant. Our room was fresh, spotless, and comfortable. What stood out most was the exceptional hospitality — the staff allowed our family to gather in the breakfast area late at night, creating a memorable moment for our trip. If you’re traveling to Naperville and want a clean, comfortable, and welcoming hotel near I-88 and downtown Naperville, Best Western Inn is a great choice for families, couples, and business travelers.

Facilities Details

Free Parking

Free Wifi

Spa

Coffee/tea maker

Fitness Center

Designated Smoking Area

Laundry

RV, bus, truck parking

Microwave

Wired Internet

Braille and tactile signage

On-site accessible self parking

Indoor fireplace

Golf course [on-site]

Visual alarms in all public hallways

Elevator

Vending machine

Accessible route to the registration desk

Accessible public restrooms

Baggage Storage

Business Center

24-Hour Front Desk

Desk/workspace

Computer station

Free Parking

Free Wifi

Spa

Coffee/tea maker

Fitness Center

Designated Smoking Area

Laundry

RV, bus, truck parking

Microwave

Wired Internet

Braille and tactile signage

On-site accessible self parking

Indoor fireplace

Golf course [on-site]

Visual alarms in all public hallways

Elevator

Vending machine

Accessible route to the registration desk

Accessible public restrooms

Baggage Storage

Business Center

24-Hour Front Desk

Desk/workspace

Computer station

10 Available Room Types

DOUBLE TWO BEDS

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Non-smoking

Fold-up bed

Carpeted

Bar

Close-caption TV

Sleep comfort items

Accessible toilet

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Lowered view port in door

Interconnecting Room(s) Available

Visual alarm

Streaming service like Netflix

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Room service [24-hour]

Smoking allowed

Bathtub grab bar

Bathtub seat

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Non-smoking

Carpeted

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Hot Tub

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Interconnecting Room(s) Available

Visual alarm

Streaming service like Netflix

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Room service [24-hour]

Bathtub

Standard Room, 1 King Bed, Non Smoking, Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Microwave (with Sofabed)

Non-smoking

Carpeted

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Interconnecting Room(s) Available

Visual alarm

Streaming service like Netflix

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Fold-up bed

Sitting Area

Microwave

Room service [24-hour]

Standard Room, 1 King Bed, Smoking, Jetted Tub

Standard Room, 1 King Bed, Smoking, Jetted Tub

Smoking allowed

Carpeted

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Hot Tub

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Interconnecting Room(s) Available

Visual alarm

Streaming service like Netflix

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Microwave

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Spa

Parking and Transportation

RV, bus, truck parking

Free Parking

Food & Drink

Vending machine

Front Desk Services

Baggage Storage

24-Hour Front Desk

Business Facilities

Business Center

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Microwave

Designated Smoking Area

Braille and tactile signage

On-site accessible self parking

Indoor fireplace

Golf course [on-site]

Visual alarms in all public hallways

Coffee/tea maker

Elevator

Accessible route to the registration desk

Accessible public restrooms

Desk/workspace

Computer station