BEST WESTERN PLUS HAWTHORNE TE

I thought this hotel was very overpriced for what you get. The breakfast area is ridiculously small and the price is so high (plus you have to pay for parking). I would not recommend staying here.

Paid $250 to be close to Wrigley Field and a 15/20 minute walk close to the red line. For Chicago standards and booking at the very last minute tI would say that’s pretty good. Great job of having really nice hot tub. After a long day of traveling I was excited that it was clean, hot and it actually worked! A shout out to maintenance worker… I believe his name was Isaac helped me get it working… at first we thought it was not, and then he did something and got the jets going for me! I don’t know if it was because we were in Chicago that they gave us a little extra luxuries compared to other best Wester pluses. Very nice shampoo and conditioner built in the nice walk in glass shower, comfortable bed and pillowy and plenty of space (luggage rack) to put your suitcase. Cute little courtyard tops it off when you enter the place.

At check in, the front desk staff, two brunettes, scowled at our family of 5. No welcome, no thank you, no let us know if you need anything. If you don’t wanna pretend you like your job, stay out of hospitality. Lame. Shameful. When we asked for extra towels later, they asked us to come to the desk to pick them up. No one serviced our room the entire four nights. Breakfast was decent and liked sitting in the courtyard. Location is great for exploring Boystown. No high expectations for a Best Western but hotels downtown were $600 a night not including tax and needed a place in between our move. Wouldn’t stay here again.