Country Inn And Suites Chicago North West

Pathetic is the word for this hotel. We booked this place a day in advance and when we got there at 10 in the night the front desk person Mariam flat out told us that our room has been sold to someone else. We asked her to book us into another hotel or help us in some way she simply said no. When we asked her to call her manager she said the manager is not answering and asked us to leave. We tried arguing because there was no other hotel available anywhere else she asked us to leave and then called her bartender who starting making our video and in the end said ‘now they shut up’. We asked Mariam to call marriott helpline and ask them for solution she said she doesnt have any number. The bartender and Mariam kept smiling and smirking and rolling their eyes at us without trying to help us in any way. We had to call Marriott ourselves and explain the situation to them and they immediately put us in another hotel without charge. First of all, the bartender had no business to get into any arguements with us. It was the front desk ladys job to help us out with the situation. Even when the bar tender came, instead of trying to help us or tell the front desk lady to help us, started yelling and insulting us. There were atleast 30 other people who came there while we were trying to sort the situation out and they all were turned away. Do not book this location. Even when my husband was ok a call with Marriott trying to figure out a solution, the bartender kept calling different people from his personal phone from the front desk and kept making fun of us telling them how we were being ridiculous and how there are multiple cameras capturing us. This was after he had recorded me without my consent or permission. The franchise is greedy and money hungry who does not care about the customers. And they have hired some cheap, ill mannered employees in the hotel who have no training or etiquettes to talk to the guests at the hotel. This incident happened on September 19th at 10 PM. We tried asking for the bartenders name but he refused to give it to us

We spent a night at the hotel, and our overall impression was fairly average. The rooms were suitable for a single-night stay, but the customer service was noticeably absent. Noise level fairly high. The hotel offers free shuttle service to the O'Hare airport. Car parking available but gets filled up soon.

I like the location Has a few food outlets Dairy Queen Thai Morocco Indian U need to call number to get pickup Number is in photos Shuttle every hour to airport Uber is $26 Note, there is a few different four points hotel I am writing this review because the receptionist shahirad is very kind and sweet Thank u so muc