Crowne Plaza Chicago Metro

Tiana was great. I was so relieved to have a helpful smiling face greet me. Will stay again.

Regina, Regina, Regina! From check in to every time help was needed or an interaction with her was had she was professional and courteous. Even when I expressed the bad service from a staff who was working the night shift Vernell, I believe was his name, she was shocked and appalled informed me of him being a manager and apologized for his lack of professionalism. Miguel came to deliver the services that Vernell refused when he abruptly hung the phone up while I was asking him for fresh towels. Miguel warm smile and politeness made the interaction with Vernell slightly fade. Ms. Regina deserves a raise and promotion, she was always moving and assisting Guest each time I seen her, which was often as I wash in and out periodically. Her compliments on my hair on a bad hair day made my day as well, lol. Miguels quick response time, professionalism and empathy need to be recognized as well. This is the type of employee's is who I'd like to interact with when I'm checking into a hotel. Even the breakfast staff was pleasant and food was awesomely prepared.

Regina at the front desk was amazing, she went above and beyond for my reservation and made sure all my request were handled seamlessly. God bless her