InterContinental Chicago O'Hare

Shane made our trip good since we had issue with shower, she accommodated us with amenity. Front desk phone customer service was top notch! We appreciated the personal service from Yuisa and Daisy in the dining room. Also the evening service in dining room was terrific. We will return! Loved the Smooth Jazz venue there.

Refused to accommodate early check in despite 3 rooms at top dollar prices.

One simple thing can ruin your stay - if you are booking through Booking.com they are not able to issue any invoice nor receipt. A bit carzy, isn't it ? Why they cooperate with Booking.com if they are not able to do a simple thing. And the staff at the reception is defenietly unfriendly. Never more !