Red Roof Inn Downtown

I spent one night while visiting a patient at Northwestern Hospital. The hotel is only one block from the hospital’s Galter/Feinberg complex, and as a single woman it felt very safe walking the area (of course the long summer daylight hours helped). The hotel staff were super nice, stored my bag all day. Check in was friendly, easy and quick, elevators worked well (and safe — you need a room key to go up). My room was well appointed, very clean, big enough for what I needed (vintage building, remember), a comfortable king bed, quiet (I was not street-side). The a/c worked well. The best part — a FANTASTIC walk-in shower!! Great shower head, and although I was on the 8th floor, there was plenty of water pressure and hot water! The rest of the bathroom was small but adequate, and seemed newly renovated. The highly-rated Nora restaurant is conveniently accessible via the lobby. Although I wasn’t here for shopping this time, Michigan Ave really is just down the block but seemed a world away. I would definitely book here again!

This incident happened on Monday, May 18, 2026 during my stay at the St. Clair Hotel – Chicago Magnificent Mile. When we went to the front desk to ask for a supervisor about the elevator being out of order, the front desk attendant, Alicia, was extremely rude and unprofessional. Only one elevator was working, and it could only hold five people. Our room was on the 16th floor, so this was a serious concern. When we politely asked to speak with the supervisor, Alicia ignored us. When we asked again, she responded with profanity and acted like she did not care about her job or the guests. She was loud, disrespectful, and completely unprofessional. The supervisor eventually came out because Alicia was yelling so loudly. Even when the supervisor tried to remove her from the desk, Alicia continued arguing and causing a scene. No guest should ever be treated this way.

This hotel is a total gem - affordable without skimping or cutting corners on the quality, customer service, cleanliness, comfortable room/bed, spa-like shower, vending machines/laundry /ice machine/gym (all the main amenities you could want) security/safety, vibes, etc. The location is perfect for those who want to be able to walk to various areas of the city since it is quite central. The best part is the staff. Alicia, who works at the front desk, must be a manager or boss, because she BRINGS it with her energy, leadership, and authentic Chicago-style personality which is hospitable, warm and larger than life. Everyone who works there, whom we interacted with, were such delights. I almost want to get a job at Hotel St. Clair just to spend time with the great people who work there. We'll definitely stay again next we're in Chicago. Also, the staff welcomed our dog, Mister, and that was a total plus for us because we never want to be an imposition when traveling with him. We love you, Hotel St. Clair!