The James Hotel Chicago

Great reviews, and was excited to stay. Frequent traveler, 81 nights in Bonvoy hotels on the year as of late October. We checked in very late (about 10 pm) on a Friday. Woman at the check in desk...

We hosted our daughter’s wedding at The Old Post Office in Chicago and selected The Gwen for the wedding party hotel. From start to finish you could tell that the staff at The Gwen really wanted our...

The front desk staff was atrocious. We checked in early at 11am, they said they would call when the room was ready(took all of our credit card, and id info). They never called. Check in is 3 pm - we...