The Sutton Place Hotel Downtown Chicago

Second time staying here. Best location. Best staff!! Everyone who works here is amazing. Clean rooms and just overall a perfect experience staying here. Ahmad, at the front desk is a gem!

Thompson Chicago is my go-to hotel whenever I travel to Chicago for business, which is about 3-4 times a year. The location is perfect, the rooms are always clean, modern, and comfortable, and the staff consistently provides outstanding service. I always feel welcomed, and the experience is consistently excellent from check-in to check-out. I look forward to staying here every time I’m in Chicago. Highly recommend!

Only thing this Hotel has going for it is the location. There is a horrible smell in the lobby. It did not go away for six days that we visited. We tried to upgrade our room,but my mom‘s room was actually nicer who did not upgrade. She had a view of the lake. Our upgrade had a view of the two parking lots across the street. We were given two towels, no washcloths. They took the bathrobe after the first day when it hadbeen used and did not replace. They give you Dixie cups for the coffee, which was not good. There are also not sheets on the bed. Just the duvet and pillows are very uncomfortable. This is a very tired hotel that is in need of a refresh.