Hotel Arista at CityGate Centre

4.0 / 5

•

2139 Citygate Ln

Reviews from Guests

4.0/5

707

Reviews

from real guests

Lynnm2042017

Excellent staycation here!!! Quick and easy check in, Great A/C in the room, super comfortable bed, extremely clean in the suite, great layout w/ living room area (we were in renovated suite), delicious room service (had it 3 times!), great night sleep. Can’t wait to return.

O4454BKcharlesf

The hotel’s rooms and common areas smelled strongly of marijuana during our stay, which was unpleasant. But the worst part of the experience was the staff. About ten minutes after we got into our room, a staff member began repeatedly knocking on our door and demanding that I open it. Given the persistence and urgency, I naturally assumed there was some sort of emergency. There wasn't. The front desk had simply forgotten to give me my ID back when we checked in. Their mistake certainly needed to be corrected, but there was no reason it couldn't have waited until I returned to the lobby or been handled with a courteous phone call to the room. Instead, after we'd just arrived and gotten settled, I was subjected to repeated knocking and demands that I open the door because of an error the front desk itself had made. For a hotel that presents itself as an upscale property, I expected considerably better service and professionalism. I would not return.

Caper747

We reserved a two night stay, handicapped accessible, room at the Hotel Arista, after loosing power in our home. I noticed damage to the carpet and reported it. Apparently, this was already noted but not repaired. The thermostat was not working, they were aware that some "stuck" and sent up maintenance the next day. The bathroom door was a sliding pocket door, too heavy to open. Last, there is a Guest Amenity Fee that we were not informed about. It was obvious that this room was shamefully neglected, hardly ADA fully compliant. When traveling with a loved one who needs more assistance, it is important to feel you can rely on safe, workable accommodations.

Facilities Details

Free Wifi

Spa

Fitness Center

Designated Smoking Area

Laundry

Shops (on site)

RV, bus, truck parking

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Indoor fireplace

Golf course [on-site]

Elevator

Vending machine

Express Check-in/Check-out

Meeting stationery

Shuttle Service (free)

Accessible route to the registration desk

Accessible public restrooms

Newspapers

Proposal spot

Yoga room

Baggage Storage

Business Center

24-Hour Front Desk

Desk/workspace

Hair/Beauty Salon

ATM on site

Concierge Service

Free Wifi

Spa

Fitness Center

Designated Smoking Area

Laundry

Shops (on site)

RV, bus, truck parking

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Indoor fireplace

Golf course [on-site]

Elevator

Vending machine

Express Check-in/Check-out

Meeting stationery

Shuttle Service (free)

Accessible route to the registration desk

Accessible public restrooms

Newspapers

Proposal spot

Yoga room

Baggage Storage

Business Center

24-Hour Front Desk

Desk/workspace

Discounts recommended for you

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4 Available Room Types

Deluxe Room, 2 Queen Beds

Non-smoking

Heating

Sleep comfort items

Microwave

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Game Console

Hypoallergenic

Desk

Towels

Interconnecting Room(s) Available

DVD/CD player

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Daily newspaper

Room service [24-hour]

Deluxe Room, 1 King Bed, Corner

Non-smoking

Heating

Sleep comfort items

Microwave

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Game Console

Hypoallergenic

Desk

Towels

Interconnecting Room(s) Available

DVD/CD player

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Daily newspaper

Room service [24-hour]

Deluxe Room, 1 King Bed

Non-smoking

Heating

Sleep comfort items

Microwave

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Game Console

Hypoallergenic

Desk

Towels

Interconnecting Room(s) Available

DVD/CD player

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Daily newspaper

Room service [24-hour]

Room, 1 King Bed

Non-smoking

Heating

Sleep comfort items

Microwave

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Game Console

Desk

Towels

Interconnecting Room(s) Available

DVD/CD player

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Spa

Parking and Transportation

RV, bus, truck parking

Shuttle Service (free)

Food & Drink

Vending machine

Front Desk Services

Express Check-in/Check-out

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Meeting stationery

Business Facilities

Business Center

Shops

Shops (on site)

Hair/Beauty Salon

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Designated Smoking Area

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Indoor fireplace

Golf course [on-site]

Elevator

Accessible route to the registration desk

Accessible public restrooms

Proposal spot

Yoga room

Desk/workspace