Comfort Inn

Although the location was nice, and the beds were comfortable, our room was very dirty. There was food on the floor in the bathroom, bedroom mirror was very dirty, and you could feel how dirty the floor was so I needed to walk around on the bath mat. Because we got in very late at night, we did not realize the condition of the room until morning. The staff at the desk was pleasant, let me know that management will contact me, and I would be refunded after I showed him the pictures of the dirty dirty room. Management never contacted me, I reached out to corporate in two different emails, and called the hotel desk about five times. The staff was trying to be helpful, however, the manager is NEVER in, and was not responding to the request to review the situation.

I was so hopeful. We are in the area frequently for business and used to stay here a lot. We stopped because they were undergoing renovations and it was a hassle. Well, we decided to try again and to say I am disappointed is an understatement. We arrived at 7:30 pm after a very long drive day. The front desk clerk couldn't be bothered to put down his cigarette and come inside to check me in. Finally he came in, no conversation, no pleasantries, key printed and back out the front door he went. Not pleasant, but whatever. We took the elevator to our third floor room and noticed bags of trash outside of one of the rooms that wasn't smelling too good. Yuck. Got to our room and it was clean enough although the sheets, towels and comforters are worn out and stained and just gross. The bed was terribly uncomfortable but after the lack of attention from the front desk staff and our exhaustion it wasn't worth trying to move. Oh well I thought, at least this place has a decent breakfast. Ha! Jokes on me, they USED to have a decent breakfast. It was 6:15 am and mostly what they had were empty bowls. I went to the desk, rang the bell, waited, and after a minute or two a young man came and I asked him for creamer. He disappeared back into the back. Cereal, yogurt and a dirty waffle maker were there. After 5 minutes or so I went to the cabinets look for creamer myself - what an absolute mess they were - things thrown together- filthy! Went back to the front desk, rang the bell again, waited again and when the front desk clerk came I asked again for cream to which he replied "we're out of coffee cream". - ok then. These things happen but when you wake up to the smell of marijuana in the hall, the same stinking trash from the night before in the hall and staff who still don't care what kind of experience you have, that's when you realize you have given this location enough of your money and it's time to move on. Fortunately there are lots of hotels in the area.

The pictures attached to the hotel listing are not reflective of this property. At check in, I rang the bell at two different time at the unmanned front desk and waited with no reply. I pulled out my phone and called the front desk and it rang for over a minute before someone showed up. The floors thoughout the facility were filthy. There was leftover food from breakfast on the floor in the lobby. The elevator appears to be on its last leg with a ripped paper copy of an inspection tag posted in it. My room floors were dirty with a dead wasp in the middle of the room and remnants of someone’s shopping trip on the couch. The window blind was broke. The stands were stabilized by paper under the legs. The last straw was the live cockroach in the bathroom when I was changing. I called the staff up and pointed everything out. I told them I was leaving and wanted a refund. They were persistent in trying to get me to stay and offers me a “clean” room. I thought all comfort inn rooms were clean? They refused my refund and also wouldn’t check me out. I left and found a place for my family and I down the road and will settle the refund through customer service and my credit card carrier as needed. Most of the pictures I took were on the way out. The live roach incident and staff interaction had me a bit rattled.