Baymont Inn and Suites Waterloo

Did not get $20 deposit back. When I called the man said that was last week so no refund. I was waiting to see if it went back to card. Man was very rude over phone. Don't stay there. Place was dirty and room was hot even with air on. Very bad experience.

I stayed 2/21 and noticed a prominent sign mentioning a $20 deposit. No probs. I checked out and hadn't broken/pinched anything. It was early, so of course no one really needed to be at the front desk. I dropped off my key card and left. 2/26 - I am checking credit card transactions back at home and notice they still have my deposit, and I called. The clerk said to call back 2/27. I did, and spoke to Andy who agreed to refund the deposit. The transaction actually happened 3/5. This is not a big deal, but it is more steps to deal with than one expects. OTOH, the room was fine and seemed to be recently remodeled.

Don't go there, and if you do, inspect everything first. I stayed one week and was humiliated a few times by Andy Patel, because I brought to his attention a few things that were broken and he didn't like it and was very rude. I renewed my stay for a second week, and as usual as soon as i checked in, i inspected the room and found a few things and took photos and went to the receptionist and reported them, which was relayed to Andy Patel. He instructed the receptionist to tell me that i had to check out the next day, because i told them what was broken in the room. I guess besides the cheaper rate, there is really nothing good. Rooms are bad and doors get stuck and fridge freezes your food and some rooms have broken window, and you cant even complain about any of them because they immediately check you out of the motel. morning coffee is either cold or empty, rarely hot coffee is there and when there is, it tastes horrible. due to cheaper rate, low class people come there and gets really noisy with kids running up and down the stairs, and dogs barking in rooms. even though it's a non-smoking place, people smoke inside their rooms and the receptionist dont do anything about it. Even though Andy Patel was in charge of the front desk at nights most of the times, he wouldnt do anything about the smokers inside their rooms. also, the ice machine is not working and wont be for another three months. Honestly you will hate staying there, unless youre just there to sleep and leaving early in the morning, that's if you can get some quiet sleep time.