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Reviews from Guests

2.0/5

tripadvisor

100

Reviews

from real guests

915genevaf

1

/

5

STEAR CLEAR!!!!! I understand "You get what you paid for..." However, not fraudulent charges. On July 6th, We booked a ONE NIGHT for $56.99 plus tax. Received confirmation and email showing the 1 night stay. The front desk requested our credit card and now that we are back, we have received 2 more charges to our account with an adjustment to our original reservation was altered. Calling the hotel is useless, for they do not answer. I have contacted Choice Hotel Reservations support, where we booked on line under our membership and surprisingly enough, Choice can not refund money but can award points and only reward points based off of the original reservation. DO NOT STAY AT THE RODE WAY INN in HAYS, KS and If you do.....GOOD LUCK!

DebraCaroline

3

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5

While traveling, we needed an inexpensive place to stay and decided to take a chance on Rodeway Inn. We were given a handicap room which provided a larger bathroom and plenty of empty floor space. This was a very basic, functional room, but it was clean and comfortable which was all we needed for the night. The shower had great water pressure, although the bathroom door would not close. There was a TV with cable and local channels as well as a fridge, small microwave and desk. We should have asked for extra towels since only one bath towel was provided with two washcloths, a hand towel and a bath mat. The air conditioner worked well and the drapes closed all the way for privacy.

davidmM217NT

1

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5

Thieving Employee, Dirty Floors, Stinking Room - Don't risk your safety by staying at Rodeway Inn / Choice Hotels in Hays, KS. Rodeway Inn / Choice Hotels employee broke into my room and stole my bag, clothes, electronic equipment, and personal items. The owner told me he would not help me nor reimburse me for my items his employee stole. The owner rudely told me to call the police and take care of the theft myself. I contacted the parent company, Choice Hotels and they said they wouldn't help me and that I needed to work things out with the hotel owner. I filed a police report and met with a police officer. The police officer informed me that the Rodeway Inn hotel has the most crime of any hotel in Hays, KS and the police department is very familiar with this hotel. Regarding the hotel, it is the least expensive hotel in Hays, and I discovered why. The room stinks. The bed stinks. The pillows stink. The hotel provided towel stank so badly that I felt the need to step back in the shower and shower off again. Floors are dirty and will turn your socks and feet black quickly. I knew I wasn't staying at a 5-star hotel but the employee theft, the owner's rude "customer service," the horrendous smells, the dirty floors, and the tacky room made me regret trying to save a few dollars. Don't stay here unless you want to be burgled and then have the owner berate you for being a victim.