Hawthorn Suites By Wyndham Overland Park

This USED to be wonderful and we stayed there many times. Under current ownership, it is being run into the ground. The last time we were there (2016), someone was so upset with them that they vandalized the property by pouring a LOT of oil in the pool. They had their employees IN the OIL trying to skim it off with bedsheets.

I favored this location because of the great service, but no longer after this. Reserved a room for a birthday getaway...to rest. Half an hour after checking into my room there was an alarm that started going off. 30-45 minutes after that, there was sound of running, stomping and bumping coming from the room above me. Attempted to call the front desk,but to my surprise the phone in the room didnt work. Used my personal phone and after several trys I finally reached someone! Complained of the alarm and the noise above my room. Was told they would check into it. Made a trip to the grocery store around 8:30 and upon arriving back but noises were still going on. The alarm eventually stopped but the stomping continued. As I was checking out it was still going on. Complained to the front desk and was told the alarm was from a car and the police had been called. No explanation was given about the noise from the room above me. A simple "We apologize" would have sufficed, but no apology was given. I feel if I was cheated out of my relaxation. I WILL NO LONGER BE VISITING THIS LOCATION!!!

The man at the front desk is nice, but untimely. It took nearly 30 minutes before I got my room keys. I paid for a suite so I could use the fireplace. As soon as I got to my room I went to turn on the fireplace. It didn’t work right away so I toggled with it for about 5 minutes and then took out all the logs to ensure the pilot was lit. I saw it wasn’t and nothing was engaging. I called the front desk and told him of my problem when he asked what room I was in. I told him and he immediately replied that it didn’t work. Something he’d obviously known prior, never mentioned, and was no where on their website. He said there was really nothing he could do about it as some of the fireplaces just didn’t work right now, but he would sent maintenance. I made the call around 5 pm and maintenance didn’t come until 11:05 am the next day when I was walking out of my room. I went to the front desk and told a different attendant of my troubles when I was checking out. He assured me someone would be giving me a call to resolve my issue and checked that my number on file was correct. I have yet to receive a call and that was 4 days ago. I’m a part of the loyalty program so I was extremely dissatisfied and won’t be returning.