HAMPTON INN WICHITA-WEST -AIRP

When we got to our room, there wasn't any desk chair available. When I asked the housekeeping staff, she had a difficult time understanding English and had to relay the information to her supervisor. Her supervisor then said via the housekeepers hone that "Not All Rooms Have Desk Chairs".. I find this unacceptable and inexcusable. When I expressed this, she went and got a chair from an adjacent room and brought it in to our room. I found that the chair back was bent back, further examination of the chair revealed half the screws holding the back and arms were barely attached and I had to hand tighten them. When I expressed this concern to the front desk, another chair was placed in my room that, again had half the screws barely attached or stripped out and the height adjustment didn't work. The room's closet door did not have a handle on it to open/close it. The shower faucet's handle was missing. It simply was thing after another and I expected more from a "Best Western-Plus" than I got.

Check in was ok, but slow since they were short on staff for Saturday night. Room was clean and tidy upon arrival. Beds were medium firm comfortable with plenty of extra pillows. Comforter kept us warm. TV and refrigerator worked well. We didn’t use the microwave or in room safe. Bathroom was clean and had usual bath amenities. Visually it was fine but maintenance was a hidden problem. Tub drain was very slow, only one small, loosely mounted towel rack, and no mounted toilet tissue roller. Room was quiet with a few thumps from neighbors upstairs. Public bathroom ran out of toilet tissue in the only stall open. Paper towels ran out when I used it. Hot and cold breakfast had a good decent spread of items. There was a good selection of hot items like eggs, sausage and potatoes but they were not cooked well. Juice, coffee, cereals, yogurt and fresh fruit provided plenty of other options. Waffle maker made undercooked waffles. However it was very popular with families with children. Hotel had a 7.2 rating. Our experience did not match this rating.

On 03 /13 my husband reserved two rooms side be side. One of these rooms had a toilet that did not flush. (Had to fill the toilet with cups of water from the sink in order to flush). My husband called down to the desk explained the toilet situation and the clerk instead of moving rooms GAVE him a room key for the empty room across the hall to use the toilet. This room had not been slept in, nothing touched, just the two that were paid for. Suddenly tonight we’re headed to bed about 11:00 pm they claim we do not have rooms and “somehow have access to three” my husband pulled up bank statements from BOTH debit cards use to pay for the two rooms . The employee that set up our rooms and ALSO gave the key for the bathroom stood beside the “general manager” but refused to speak up and tell her the situation. She sat there silent. Instead of speaking up she allowed a family of 8 to be kicked out for something she HERSELF set up and took payments for: Not only that, we did not get our deposit back because “they didn’t take a deposit” WHAT hotel never takes a deposit..especially when they made it a point to tell us the deposit amount for BOTH rooms. 🙃