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Reviews from Guests

2.0/5

tripadvisor

28

Reviews

from real guests

deina1965

1

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5

We didn't even book the room. The guy who answered call was creepy enough to scare me off!!! I've never been put off over the phone, but he was really odd! When i asked if we could book a room, long hesitation, and he said " i guess if you want to"...i said NOPE and hung up.

stacyColoradoSprings

1

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5

Horrible. Filthy. Smells. Staff could not even give directions to hotel. I thought 2 Star would be adequate for one night. Wrong. Disgusting. Worried all night about our safety. 3 cop cars, ambulance in front of hotel in am. Breakfast is non existent joke. We didn't even bother, hotel so filthy. Slept in our clothes. Should be one star, if that. Would never never go there again, even if last hotel in the state of Kentucky.

johnkF7107FW

1

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5

Okay... I admit it, I booked a night at this hotel because I was traveling alone, I'm not picky and they were inexpensive. Boy what a MISTAKE. The absence of A/C in the worn out front office (no real lobby) and the bullet-proof glass at the counter should have been enough to send me packing down the street to the Days Inn but I figured how bad can this place actually be? Well let me list a few things: Mold in the bathroom, broken and stained ceiling tiles, new but stained towels, barely draining sink (I used bottled water to brush my teeth), door to room would barely latch, the bed only had a stained and burned fitted sheet and a bedspread (no top sheet or blanket). I reluctantly removed my shoes and laid down on the bed fully clothed for a few hours. I did this partly because I wanted minimum contact with it and partly I thought I may have to run out into the parking lot to chase off vandals from breaking into my vehicle. The room was a smoking room so I won't complain about the odor. The rear door to the hotel had a sign that said it was for exit only and was not for reentry but there wasn't even a lock on it. People came and went from it all night. Did I mention the sticker on the bathroom mirror with the 1-800 number and website for reporting human trafficking? I could continue but if your not convinced to look elsewhere by now I wish you a pleasant stay. Like I said, I'm not picky and I've stayed at a LOT of hotels for both business and pleasure over the last 40 years including hostels in Europe. Without reservation I can say this Americas Best Value Inn - Frankfort was the worst hotel I have ever stayed in. I don't even feel that a major renovation could salvage this property. I think it should be bulldozed. If you're wondering why I didn't simply ask for my money back and go to another hotel... well I'm wondering that myself. Live and learn. I'm sure that this property is not representative of all America's Best Value Inn hotels but I think that the corporate office should look into this property for compliance to their company policies.