Best Western Of Manchester

Very good exceeded my expectations

Reviews of this property did not give me assurance that I would be pleased staying at the Heritage Inn and Suites in Manchester, KY. Being the only motel in the area, I had no alternative but to book two nights. Honestly, I brought what I might need if I chose to stay in my car. My priorities are always the same, is the property safe and clean. I had no issues with either. Upon checking in my room, I found the room to be very clean and in order. Everything was in working. The sink and shower drained property. Toilet flushed, the shower's water pressure was strong, and hot water was hot. Towels and linens smelled fresh. Floor was also clean. No issues with the bed. Check in and checkout was fast. The lady at the front desk was very kind. Breakfast was limited to a honey bun or cereal. There was milk for the cereal, coffee and little bottles of Sunny D. Next door is a Huddle House and a short walking distance in the other direction is a Taco Bell. This was a budget motel. It met my expectations and without hesitation, I would stay here again.

Upon arriving the building looks rundown and the grounds and parking lot show no maintenance or upkeep. Exterior doors all have big chips of paint missing. The lobby reeks of nicotine. July 10 the pool is not available. The water looks clear enough, but the front desk said “they didn’t send our pump” so nobody can use the pool. I ask for non-smoking room and the room reeks of nicotine with cigarette burn marks on the tub. It might be non-smoking today but for 50 years clearly it’s been a smoking room. The carpet is dirty. The drapes have stains on them. There’s mold in the ceiling. The microwave And mini fridge are here and they work but there’s no coffee pot even a single serve unit in the room nor is there a telephone. Upon reporting this at the front desk, she did bring a phone and a coffee maker. She said they do offer coffee, juice and milk and cereal at their food. What they’re calling continental breakfast area and that they have coffee all day. The coffee in the pot was cold and very little of it so probably left over from this morning and I checked in at 4 PM the bathroom reeks of urine. Stained towel. The sink shows a signs of cracks in the porcelain or fiberglass whatever it is. The two full-size mattresses are sagging in the middle. The two vinyl chairs and small table are dirty. The chairs have spills and greasy type finger marks. This place needs gutted and a total refresh and remodel or bulldoze it to the ground and start fresh. hotel room should not have carpet at all anymore. These should be tile floors for easy cleanup, and less dirt and germs and foul odors in a room. The staff was friendly and accommodating considering the little they can offer guests. I would be disgusted, embarrassed, and appalled to give anyone a key to one of these rooms. This is an absolute rip off. And the pictures online when I made a reservation or an absolute lie, absolutely deceitful, and false advertising!