Indigo Baton Rouge Downtown

Hotel Indigo was very clean, nicely redesigned and decorated, comfortable, snd affordable. Beds were fine; shower was modern. The employees I spoke with at the desk were efficient, friendly, and on top of things. Workout room was convenient as was small snack store near front desk. Overnight valet parking was a bit high at $32 but compared favorably with offstreet do it yourself parking at $30. Overall a great hotel

My stay occurred in April, and it has taken me months to muster the courage to write this review. The events that occurred during my stay left me feeling violated and unsafe, and I struggled for a long time with anxiety, fear, and recurring thoughts about what happened. Even now, revisiting the experience is difficult. On my first night, I went to the front desk around 9pm because the coffee maker in my room was not compatible with the pods provided. The front desk employee insisted that I remain downstairs for approximately 30 minutes while a staff member (who was busy painting) attended to the issue. During that time, she even asked me to watch the front desk while she left. When my daughter and I returned to our room, both of our room keys suddenly stopped working despite having worked minutes earlier. We had to return to the desk for new keys. After re-entering the room, I noticed my purse had been moved. A maintenance employee later came to the room, left, and then returned holding my wallet, claiming it had been found in the elevator. This made no sense to me because my wallet had been inside my purse in my room. When I checked my wallet, I discovered that my cash and a debit card were missing. Within moments, I received a call from the front desk asking whether I had received my wallet. The entire sequence of events left me feeling extremely uncomfortable, unsafe, and violated. Because I did not feel secure, I kept my room under "Do Not Disturb" for the remainder of my stay and took additional precautions until I left the property. To make matters worse, I was also incorrectly charged valet fees for multiple nights despite only using valet once. Although part of the charge was removed, I later discovered I was still not fully reimbursed. I reported these concerns to IHG and was assigned a case number. The only response I received was a phone call from someone identifying herself as the property manager with an eerily similar voice to the front desk woman that had me stay downstairs. I requested escalation beyond the property level but never received a response from the IHG hotel company. Travelers can draw their own conclusions, but based on my experience, I cannot recommend this hotel. The lack of security, the unexplained circumstances surrounding my wallet, the billing issues, and the absence of meaningful follow-up from the hotel management left me deeply disappointed and violated.

Check-in was quick and easy since I booked it through my IHG app. The room is small but it has all your necessities. The bed was nice a comfy and has storage at the end of the bed. The tv was big and has a lot of cable channels such as HBO and Starz. There’s a microwave and a SMEG refrigerator which was a nice touch. The bathroom was nice as well. The soap bottles were a little dusty. The closet was big and included an iron and ironing board. I was able to fit two full size suitcases and personal bags at the top of the closet. I did order from the restaurant downstairs for breakfast (French toast and 3 pieces of bacon). It was okay. Overall, I would stay here again.