Boomtown Casino & Hotel

My name is Joy Smith and I just recently stayed for one night here because my man works out of town and we only get to see each other every so often. So we have been to a lot of hotels these past couple of months and this stay disappointed me. I am not a difficult person but I was very angry that we could not even watch TV the entire time we were there in the room. I went to the desk several times about the issue and they had someone come in which felt like invasion of privacy when we should have just been offered another room especially since it kept happening the entire night. I will never stay here again. The room was okay but it could have looked better. We had to pay 100 deposit and I didn't even get charged that much for the room just to not be able to do the simplest thing like watch TV in a room that we spent almost 200 on and have to wait to receive that 100 deposit back for a horrible experience. The buffet was horrible and I paid 70 dollars for a buffet that is barely stocked and the food looked horrible. The staff didn't have the restaurant clean and had sanitizing buckets everywhere and refilled our drinks out of a plastic cup he could have been drinking out of for all we know. It was just a let down and we spent so much time trying to get the TV to work for all the money we paid. I don't want nothing less than my full money returned and I will never do business here again they should close down. When I stayed at the Horseshoe I paid less with a even lesser deposit of 17.99 for a beautiful room and experience. I just wanted to give this place a try and I regret it. I just want my money back they were unprofessional.

Very odd experience with staff, my wife and i have been coming for years and out of nowhere its a certain level of disrespect and rudeness out of employees. I had just walked out of the casino to the atm right beside the door and upon reentry my id was demanded from me. As hes checking my id a large group of people similar age to me walked in and there was no issue. Upon leaving the final time there was a problem with which side of the id clerk i walked by, never had this issue with staff until tonight

Boomtown turned us away for being overbooked after i spent $200. After telling me they have to cancel my reservation i now need to contact hotels.com in order to get my refund. i did. now boomtown will not respond which is all i need for hotels.com to process my refund. this is bad business and very untrustworthy of them. they just want to keep their money anyway they can even though they owe it back to me! horrible