Mainstay Suites

2.0 / 5

•

1001 Gould Drive 71111

Reviews from Guests

2.0/5

114

Reviews

from real guests

ashlynb962

Do not let the pictures fool you. This is one of the worst hotel experiences I’ve ever had and I didn’t even stay 20 minutes before I was asking for a refund. The manager is not going to want to give you a refund so if you do buy make sure you get hotel insurance you’re going to need it to get your money back. First there was the fire hazard of the door to my room would not unlatch properly meaning you could get trapped in the room. Roaches on stove and in the microwave. Also fresh bullet holes through the window of the room I was given from a gun shoot out that must have taken place. Do not give them a $75 Dollar deposit they will not return your deposit they will tell you wait 3-5 business days but they just keep the deposit too (Disputing with bank to get deposit back). This hotel is basically listed but you’ll never stay there so they are essentially scamming you out of your money and I booked 3 nights. So I hope this saves someone else from this nightmare scenario.

945erinf

This place has went downhill majorly since the last time I stayed. I actually refused to stay when I found the condition of the room. I was also refused a refund. The door looked like it had been broken into numerous times and never repaired. The room was filthy! There was food and stains in the kitchenette. The bathroom and bed area looked like it had not been cleaned. There were people lingering outside the rooms, it did not feel safe. The outside of the building is in shambles,the wooden side of the building was rotting off in several spots. The building next to the room they gave me was covered in police tape. Terrible.

TexasTravel04

I was HORRIFIED by the cleanliness (or lack thereof). There were layers of dog hair all over the carpet, cigarette burns on the bed comforter, dust on the furniture, food spilled under the bed, dirt on the floor, gum stuck to the floor, water stains on the ceiling, and the room smelled like an ashtray. I spilled some water and put a towel down to clean and the dirt that come up from the carpet was disgusting, and it was my last straw (see picture). I tried to contact the front desk and nobody would answer even though I had just checked in. I had to leave and stay elsewhere, at 9pm at night, after spending the whole day traveling. I have never left a review on any of my stats before. Please please DO NOT STAY HERE. Not worth any money you would save.

Facilities Details

Pool

Free Parking

Free Wifi

Coffee/tea maker

Designated Smoking Area

BBQ grill

Casino

Vending machine

Microwave

On-site accessible self parking

Laundry

Outdoor Pool (seasonal)

Pool

Free Parking

Free Wifi

Coffee/tea maker

Designated Smoking Area

BBQ grill

Casino

Vending machine

Microwave

On-site accessible self parking

Laundry

Outdoor Pool (seasonal)

5 Available Room Types

Standard Studio Suite

Heating

Non-smoking

Carpeted

Dining Table

Pets allowed in room

Sleep comfort items

Iron

Patio

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Desk

Separate living room

Toaster

Free Toiletries

Toilet

Kids shampoo

Toiletries

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Standard Studio Suite, 1 King Bed with Sofa bed

Standard Studio Suite, 1 King Bed with Sofa bed

Heating

Non-smoking

Carpeted

Dining Table

Pets allowed in room

Sleep comfort items

Iron

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Desk

Separate living room

Toaster

Free Toiletries

Toilet

Kids shampoo

Toiletries

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Deluxe Penthouse, 2 Bedrooms

Heating

Non-smoking

Carpeted

Dining Table

Pets allowed in room

Sleep comfort items

Iron

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Desk

Separate living room

Toaster

Free Toiletries

Toilet

Kids shampoo

Toiletries

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Executive Penthouse, Multiple Bedrooms

Heating

Non-smoking

Carpeted

Dining Table

Pets allowed in room

Sleep comfort items

Iron

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Desk

Separate living room

Toaster

Free Toiletries

Toilet

Kids shampoo

Toiletries

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Classic Penthouse

Heating

Non-smoking

Carpeted

Dining Table

Pets allowed in room

Sleep comfort items

Iron

Refrigerator

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Free Wifi

Towels

Desk

Separate living room

Toaster

Free Toiletries

Toilet

Kids shampoo

Toiletries

Lever handle on door

Stovetop

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Fireplace

Dishwasher

Kitchen

Sitting Area

Microwave

Oven

Facilities Details

Pool and Spa

Outdoor Pool (seasonal)

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Entertainment and Family Services

Casino

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

BBQ grill

Pool

Microwave

Designated Smoking Area

On-site accessible self parking

Coffee/tea maker