Best Western Richmond Suites

When we drove in and entered the lobby I was quite impressed. When we went to the room things were a little different ... this looks exactly like a low rent apartment complex, and I'm pretty sure it's one of those extended stay motels. I have to admit I was somewhat nervous about leaving the car but nothing happened so all's well. There is a pool and a hot tub but both were closed.

This former Best Western hotel is a large complex (multiple buildings), with the exterior and hallways deteriorating. I was greeted very friendly upon arrival and received the requested accommodation. A spacious room with king bed and a well-worn and sinking mattress, sofa, desk, chair. Fridge and microwave - though not plugged in. With the fridge temperature button broken, I could not get any refrigeration going after I plugged it in. The TV was not working, but housekeeping came and fixed it. The room and furniture were well worn, but reasonably clean. A nice breakfast including eggs, bacon, sausages, waffles, cereal, bagels, cream cheese, juice and good coffee. Considering the room rate, it was overall not a bad value.

We flew here from SC to visit our son who lives in Lake Charles. We are frequent travelers who try to travel on a budget. This is one of the WORST places we have ever stayed in. It is in a less than desirable neighborhood, has sketchy ppl walking around, completely outdated, unclean and unsafe. Housekeeping did not come to our room AT ALL, and when we complained we were told to bring our dirty towels to the front desk to trade for clean ones or we would have to pay for more towels! Are you kidding me? Pay for 2 more towels? The floor hadn’t been swept, TVs didn’t work & it looked as if blood was on the ceiling. My CSI kit & luminol would have lit up like Christmas. The ppl who own this “establishment” should be horrified. This place is disgusting, no one was nice, and I am embarrassed that we stayed here for 3 nights, but I had already paid through Expedia. Next time we come we will stay at Hampton Inn, which we should have done to begin with. We deserve our money back as I felt like this was the Red Light District ofLake Charles. DO NOT STAY IN THIS HORRIBLE “motel.” SLEEP IN YOUR CAR IF YOU HAVE TO.