Clarion Inn New Orleans

I am extremely disappointed with our experience at Hampton Inn & Suites New Orleans Canal Street. My husband and I had a reservation booked through Booking.com as part of a cross-country trip to visit family, including my husband’s elderly grandmother. We had ten hotel stays planned across the country. Unfortunately, our plans were abruptly canceled due to a severe family medical emergency—my husband’s father was in a serious car accident and is now on a ventilator. My husband is his medical proxy and cannot leave town under these circumstances. We requested a cancellation and refund approximately three weeks in advance of our stay. Booking.com confirmed they were willing to issue a full refund with no penalty, but the hotel refused to authorize it, preventing the refund from being processed. Despite Booking.com’s approval and even corporate-level acknowledgment that an exception could be made, this specific property still refused to release the funds. What makes this especially frustrating is that every other hotel on our itinerary—many also booked as non-refundable—showed compassion and refunded us due to the medical emergency. Even another Hampton Inn & Suites location honored the situation without issue. This property showed no empathy or willingness to work with us during a genuine family crisis. Instead, they prioritized retaining payment over basic compassion, adding unnecessary financial and emotional stress during an already devastating time. I would not recommend this location based on how we were treated during a verified medical emergency.

Perfect location! Walking distance to local sites and restaurants. The rooms were very clean. Eshet at the front desk particularly stood out. She was very helpful,warm and welcoming. I will definitely come back to this hotel.

We had a 4 night stay with family utilizing 2 rooms. All was OK until we left. Had an emergency at home and had to leave quickly before staying the 4th night. I inadvertently left some clothes in a drawer and contacted hotel immediately after returning home (that same night). They were to contact housekeeping but even by next day, clothes never found. Then upon viewing emailed bill, we were charged a $350 smoking fee for one room. Nobody smoked at all yet they insist that sensors detected it. This is dishonest in both instances. I’m cancelling my Hilton Honors and will never deal with any Hilton again.