Country Inn & Suites by Carlso

I came to The Eliza Jane after transferring from another Marriott property that did not meet my expectations, and after a very frustrating experience with Marriott Bonvoy customer service, I decided to call the hotel directly—and I’m so glad I did. Brian was incredibly friendly, accommodating, and truly went above and beyond to turn a bad situation into a great stay. He has exceptional people skills and made us feel genuinely welcomed and cared for. When he left for the day, Orrionne took over and was just as wonderful. She has such a warm New Orleans personality that instantly makes you feel at home. Her restaurant recommendations were absolutely spot on—trust her! Brian and Orrionne exemplify true hospitality. They completely turned my experience around, and I can’t thank them enough. The Eliza Jane is lucky to have them, and I will definitely be back!

Our stay at The Eliza Jane during Mardi Gras 2025 fell completely short of expectations. Despite paying premium holiday rates, we were assigned a tiny, windowless room that was incredibly claustrophobic and ill-suited for a family of five. On top of the dismal room layout, the service from the front desk was consistently unprofessional and unhelpful. We came to New Orleans for a family wedding, but the overall experience here ended up ruining what should have been a special vacation. I would strongly advise families to look elsewhere

They charge you for things you didn’t use and say they can’t refund them. And suggest you do a claim with your credit card company per Vaughn Collins manager. Also, that is after he said he would call me back but did not many times!!!