Courtyard By Marriott New Orleans Downtown

I recently stayed at the Courtyard in the French Quarter, and unfortunately, my experience was not up to the standards I typically associate with Marriott properties. Here are the key issues I encountered: 1. Check-In Experience Upon arrival, the check-in attendant seemed distracted and unresponsive to our needs. We had questions about upgrading our room, but the attendant provided minimal assistance. Instead of exploring options to accommodate our request, he simply reiterated the type of room we had originally booked. This lack of engagement made us feel undervalued as guests. 2. Breakfast Service As a courtesy, the hotel offers breakfast to its guests. However, when we went to the breakfast area, we were informed that we did not pay for it, and it was an additional charge. While I understand that policies can vary, I have never encountered this situation at other Marriott properties. Additionally, the breakfast area featured Starbucks branding, but when I attempted to use my Starbucks gift card, I was told that it could not be accepted because the coffee served was not from Starbucks. This was confusing, especially since the branding implied a partnership with Starbucks. It raises the question of why the hotel is promoting Starbucks products without using their actual coffee or allowing the use of their gift cards. Conclusion Overall, the lack of attentiveness from the staff and the inconsistencies in service left a negative impression during my stay. I believe that clear communication and proper training could significantly enhance the guest experience at this location. I hope my feedback can contribute to improvements in service quality.

I stayed at the Marriott Courtyard at 124 St Charles Avenue New Orleans from March 5th to 9th, 2026. I used the valet service provided by the hotel and was told it would take approximately 15 minutes to get my vehicle. Over 75% of the time I requested my vehicle, it took 30 minutes to an hour to obtain my vehicle (and one time it was never delivered). This caused me to miss picking people up at the airport, dinners, planned events, etc.

I stayed here with my partner for 4 days 3 nights during Mardi Gras. We booked a balcony room overlooking St Charles Avenue to watch the parades, and while expensive, IMO there is no better way to enjoy the Mardi Gras season. It’s close enough to the street-level to catch beads thrown by floats, and just high enough to avoid having to elbow your way through the crowds and chaos. Sitting on the private cast iron balcony with my partner was the most romantic experience, and when we were done we could just go back to our room or relax down at the hotel bar, which also had street-level views. Watching the massive crowds downstairs separated by just a pane of glass, we were so glad to be safe and comfortable inside! Natalie Trosclair the hotel manager was amazingly helpful and communicative with us from the moment we booked months in advance, and all throughout her stay. She went above and beyond, when I emailed her in advance to ask if we could have a very specific but relatively inexpensive bottle of sparkling white wine waiting for us in the room, she said she would do her best but couldn’t promise as it’s a small hotel with a limited wine list. Instead she delivered a bottle of actual champagne without any excess charge. Zero complaints about the upgrade, thank you Natalie! I regret that I don’t remember the name of the bartender, a tanned balding fellow with dark eyebrows, but he was so friendly and accommodating, service was immaculate and we were so impressed considering how busy he was, seemingly there around the clock! Overall we have nothing but good things to say about all the staff, from reception to housekeeping. Some minor negatives: 1. If you are sensitive to noise, as other commenters have noted this is not the room for you. We read these reviews and decided to book anyway, because we cared more about the view and prime location. Noise is the tradeoff for the balcony. 2. Food wise, we wished there were more appealing vegan options. If you’re here during Mardi Gras day and even a couple days before/after, it can be very hard to find restaurants that are open, accepting bookings, let alone transportation or a route through closed off streets. So if you have special dietary requirements, you must plan in advance, know that food options will be very limited and at certain times of day you can barely even exit the hotel to get through the crowds. 3. The balcony rooms overlooking St Charles Avenue (parade route) are available only with 2 queen beds. For us the beds were a little small, we would’ve liked the option of a single King bed, but those rooms don’t have balconies. The hotel should consider IMO some more flexibility on that front. Other than all that, a huge thank you to Natalie and her team for a magical Mardi Gras experience!