Hilton Garden Inn New Orleans Convention Cente

The concierge service was outstanding. Pierre very informative, knowledgeable, and friendly.

The hotel is a typical Hilton and aligned with the brand! The location was absolutely perfect for my conference at the Ernest N Morial convention center. It was central to all our events but not easily walkable to bourbon street if that’s your focus (not a far distance, but about a 30 min walk). It was right by the river walk, outlets and cafe de monde. Overall the hotel was a good stay, the staff were friendly and I had no issues.

I arrived at the Hilton Garden Inn New Orleans at the end of one of the more grueling travel nights I've had. I have a severe anaphylactic allergy that requires specific pillow and mattress encasements. After 6 hours, five hotels, and a Hilton property that failed to honor a confirmed reservation, I walked through this door exhausted and ready to give up entirely. Ms. Beard, at the front desk, changed that. Her warmth wasn't performed. The tone, the body language, the genuine care she took walking me through the room and making sure my needs were actually met -- it was all real. You can train a skill. You cannot train that. By the time I settled in, I had gone from writing off the Hilton brand entirely to making it my first choice going forward. Learning that rooms with proper allergy encasements are available consistently across Hilton properties nationwide made that decision easy. Ms. Beard is a gem and a genuine asset to this property and this brand. If you're traveling with serious medical accommodation needs -- or simply want to be treated like your comfort matters -- this is your hotel.