Hilton St. Charles

Shai the manager made my experience so much better than it would have been. I really have to commend her professionalism and attentiveness to my issues. She even provided me with recommendations on the next place to eat. If Shai isn't with Hilton I'm not staying.

Shout out to Tori & Bri for their excellent and professional customer service. My son and I were in a car accident while staying here I’m on vacation and they were extremely accommodating and kind<3 Thank you Bri & Tori!

Taylor, front desk concierge, was amazing and beyond helpful. He is an asset to this location and Hilton brand. Positives: Room view was exceptional and hotel was clean. Negatives: Had to ask for additional coffee pods for room via room service. Asked for 4 pods (2 guests, 2 cups each) and was only brought two at a time, despite making my request clear every time. Was unable to request in person via front desk. Room smelled of pickles during entire stay. Only 1 pool was open for entire hotel complex. Was dirty and crowded with unaccompanied kids running/yelling. Closed at 8pm so going later when kids are in bed was not an option. They charge a mandatory urban destination fee of $30 per night, plus taxes for services that were not even used. Suppose to be for wifi, bottled water, and dining. No wifi was used, only received 1 bottle of water for 2 guests staying 3 nights, and there is no complimentary bfast or dining on-site. The fee recently went up without notice. I utilized the daily parking garage that was suppose to be $50 per day. I was charged $100 per day. I never received my folio via email afyer checkout. I had to login to my hilton account to see all billing. Glad I did because I would've never seen the additional $150 parking fees charged to my credit card. Overall, I would stay again as a last resort. Service is not worth the price.