Maison Saint Charles by Hotel RL

Awful experience here. There was black mold in the shower, the air conditioner leaked all over the floor which caused damage to personal property. The staff was unprofessional and off putting. They offered no resolution and told us to call back after our departure which resulted in more excuses. I would not recommend this establishment to anyone.

Hotel doesn’t look like hotel thats portrayed in website pictures. But rooms were good and the place was old and quaint

I booked the executive suite at Maison St Charles to get ready for my wedding and my experience was horrible! I was placed in the wrong/smaller suite from what I booked, and stated this the night I checked in and was told nothing could be done until the next day. I was gaslit into believing I was in the correct suite already and it was blamed on booking.com. Later when checking online photos and description from booking.com and their website I saw this was inaccurate. Both stated there are two bathrooms for both and there wasn’t, and the suite I booked originally is no longer on their website, and it looks completely different on both website. Next day same response from the lobby and nothing was done. Two days later they stated the suite shouldn’t have been on booking.com and wasn’t available. A few hours later they wanted to place us in the other suite. So this shows me the room was avaliable!!! I am stuck in the middle as a customer and nothing is being done to financial compensate the room difference. We paid for a premium suite we are not staying in! My family and I tried to address my suite mix up with management multiple times and have yet to hear anything from the manager. Instead he is dodging and has his workers addressing this matter. Please be weary when trying to book there is no accountable and responsible for when mistakes are made! I understand mistakes happen but nothing is being done to fix it!