The Blake Hotel New Orleans, an Ascend Collection

Everything is terrible. The staff is unfriendly. The bathroom is tear down. The room looks like unclean

If I could give zero stars I would. First, this place is a scam. I booked using our perks hub at work, but somehow my dates were incorrect so I tried to modify it through our work app but couldn't and support advised me to call the hotel directly. I did and got Tyler, on the phone who tried to help but advised me to reach out to my perks account and submit a request for modification, or cancelation because 3rd party bookings are not ones they can cancel etc. And if I booked directly from there this wouldn't be a problem. So I did. After perks support informed me that it wouldn't be up to them but the hotel I was advised to call them back on this issue. So I did,called back and got a lady named Taylor who doesn't share her job title, I guess front desk agent. Anyways, she was dismissive of my issues but said since I booked through a 3rd party they would have to issue the refund because she won't approve it unless I agreed to rebook directly with them and pay the deposit. So I did, and she said that everything was fine and it would be canceled money refunded. Well our check in was 3/7, and on 3/5 wee morning hours 3/6 my son got stomach virus and fever going to urgent care. So we could not travel and called to cancel. Hotel reserv canceled and was told we would receive a refund 3-5 business days of the deposit and given a confirmation number. Called to check on the refund status after 4 days and Taylor answered again. I explained to her what happened what I was told and she literally said, hey don't expect any refunds from us, we already helped you the first time and we shouldn't have. She was ride, dismissive of my concerns and refused to help me reach out to another Sr Mgr etc, saying no one was there and she didn't know when management would be there et . She literally laughed in my face, thought it funny and said good luck and have a nice day. I still haven't received my money, no call as requested from Sr mgmt and no help on this issue. I do not have money to throw away and waste on a trip that was canceled because of an illness. With that being said, I want the public to know on everything social media, DO NOT WASTE YOUR TIME. DO NOT FUND THIS BEHAVIOR. TAYLOR SHOULD BE FIRED. UNPROFESSIONAL TREATMENT AND IRRESPONSIBLE. Refund my money.

Front desk had horrible attitudes, never experienced this in New Orleans and we travel very frequently here. The location was far from the strip and made it even worse of an experience when nothing in our bathroom worked and we got told just to close the door and we’d be woken up at 7am whenever maintenance comes in. For it to be a FULLY BOOKED hotel and for you to have ONE employee whom also has no access to any other help for emergencies. Never ever have we had bad experiences in New Orleans till this place. Don’t waste your time.