As a Gold member I was told I would have a late checkout at 2PM. The morning of the Staff originally said no that they were booked full, when we showed them that you could book online, they made it 12. That was after we had to go downstairs because nobody would pick up the phone. When we called customer service, they couldn’t get them to pick up the phone either to try and address our issue.
This was after the power went out at about 1030 and didn’t return until about 530. The power going out wasn’t their fault, but after sweating in their hotel room for around 400 a night you’d think you’d be able to talk to someone or them work with you. Instead, you get a rude front desk and one that can’t be reached short of standing on their desk because they just ignore their own phone system.
