Crowne Plaza Annapolis

I stayed at this hotel from 7-27-2026 to 8-02-2026. Upon arrival I was told by a very stern, unpleasant female check-in agent that I could not pay half of my bill in cash and use my credit card for the remaining bill. I ate in the breakfast area twice and became ill twice during my stay after eating breakfast items. The service was substandard, I asked for green tea and was given black tea instead. I asked if oat or almond milk was availble because I have a lactose intolerance issue. I was told you only had bioenegineered creamers in tiny cups. Your bed left much to be desired. I developed back pain that was finally addressed when I visited to my acupunturist yesterday. I contacted both your coooperate offices and your hotel directly to make sure that your whirlpool was working. I was assured that it was. That proved to be untrue. I called the day before and was assured. Upon arrival I was told that the whirlpool hadn't been in operation for quite some and they didn't know when it would be repaired! Other guests complained as well. I packed several bathing suits! As an older IHG member I have never had to lodge a complaint until my visit to this establishmnet on Jennifer Rd in Annapolis, Maryland! I looked at the pool area and could clearly see that the tarp had been placed over the whirlpool for quite some time! The front desk was rarely availbale to answer any questions. The food prepartaion was way below standards. Your chef in the bar was very professional and his chicken garlic wings were the best item I ate during my entire hotel stay. He was wonderful!!! He receives five stars, the rest of your staff that had difficulty communicating do not. Your coffee machine in the room did not work! No where does your policy state that I can't pay in cash and use both my credit card. I checked your website! The woman at the front desk (she had on a grey jacket) short hair blondish conveyed the incorrect information! The prank fire alarm incident was another issue. I asked a staff member how to exit the building she looked at me and ran down the stairs and disappeared without responding. I ended up outside behind the dumpsters! My entire stay left much to be desired form a chain I have patronized for many years.

We had a Junior Suite which is quite large and even the pull-out bed was comfortable. However we had no hot water for our showers for thee days, very uncomfortable.

Booked two doubles rooms for 3 nights on 6th floor .- Small rooms (they did clean the rooms every day without request) .- Regular water pressure, WIFI ok, very slow elevator, free parking .- No "free" breakfast, but fridge in room (you can pay for on site breafast/dinner) .- A/C in reception area was really cold, they should increase temperature setting .- On site gym "ok": On site (indoor pool): below average .- 2-3 dining options: 1-2 minutes walking .- Annapolis Mall: 8-9 minutes walking .- Annapolis city dock: 9-10 minute drive