Marriott Bwi Airport Hotel

The shuttle driver Ahad did a great job. He was on time picking me up when needed. Please give this man a Well-deserved raise. He's an asset to your team.

Organised an event in the ballroom at this hotel last week. From start to finish the staff at the Hotel were brilliant, attentive and understanding. The food was brilliant although the service in the restaurant itself in combination with the bar was very slow. There is one BIG drawback when you organise an event in this hotel. For electricity you have to go through Encore (the in-house AV company). They are arrogant, non-cooperative and extremely expensive! Even if you get an outside AV company you have to go through them to get the electricity and AGAIN they will (over)charge you for it - stupid thing is they make that threat as well! We brought this to the attention of the management of the Hotel but to no avail - staff telling you that our concerns are relayed to the Executive Leadership but when the General Manager came over with his hands in his pockets and shirt open (call me old-fashioned but you would have expected that at least he would be wearing a tie) he was not aware of any issues. He listened to what the Encore representative had to say in the end and walked out again!!! By the way - the Hotel also charge a service charge on whatever Encore charges you - so they benefit as well....

This hotel is in desperate need of a renovation and clearly just coasting off the Marriott name. While the room is clean, it feels straight out of the 90’s. Until the hotel is updated, I’d recommend the Sheraton down the street.,