HOLIDAY INN FREDERICK-CONF CTR AT FSK MALL

Please do not stay here. It is old and not updated. They had an overdose and we called the police all in the same day. The pool is closed and they are not updating the hotel because they're building another one. Rethink your stay here!!

I had a reservation at this hotel while traveling from DC to PA. DO NOT STAY AT THIS HOTEL. When I arrived the room was very hot and over 80 degrees and the unit was blowing hot air. I tried adjusting the analog thermostat and it really didn't improve much. I then asked the front desk to change rooms and after some haggling they did, but the new room had a window to the outside that would not lock, thus creating a security issue. I asked for a refund so I could go to another nearby hotel and they refused to refund the charge. I then left the hotel and stay at a nearby Hampton Inn The next day, I attempted to speak to the hotel front desk manager and she refused to help straighten it out. The hotel is extremely old and outdated and needs upgrades in every aspect - bar none. It's appearance is dingy, musty and not what you would expect from Choice Hotels. The staff is surprisingly unhelpful and frankly seem scared to do anything relative to customer service. I cannot recommend this hotel under any circumstances.

I was here for a conference. It was ok….my room was clean but real dated. The pool was closed, but I could not tell why. They are renovating the common area to put in sports betting. Service was average. The food in the conference was mediocre at best. For $80 it was a value and convenience was great.