Marriott Greenbelt

NO Do NOT STAY there….It felt less trustworthy than the street outside. I experienced one of the worst treatments and harassment of my life at this hotel. There were cameras everywhere, so everything should be recorded. I booked my room through Expedia, had my confirmation number, and even paid a $150 deposit when I arrived. While I was calmly explaining my Expedia confirmation email to the front desk employee, a man suddenly approached and introduced himself as the manager. He claimed I had not paid, even while I was trying to show proof from Expedia. Without any proper explanation, he suddenly said: “No, you cannot stay here. I am canceling your booking. I don’t want to see you here.” Why? What was the reason? Can you prove any legitimate reason for treating a guest this way? I had important meetings with attorneys the next morning, and instead of helping me, this manager turned my night into a nightmare. A manager should know how to welcome guests with professionalism, respect, and kindness — not intimidation and humiliation. I was simply trying to explain my Expedia confirmation. The level of confidence and aggression shown toward a paying guest was shocking. Where does this confidence come from? Is it because you think there will be no consequences? I genuinely hope no one else has to experience what I went through at this hotel. There were also people openly smoking marijuana around the property, and the environment felt chaotic and unsafe. It honestly felt like a dangerous and lawless place. The cameras will show everything. I did not want to waste my energy on negativity, but this experience completely ruined my evening. Legally and professionally, I still do not understand on what basis a confirmed booking could be canceled in such a hostile manner. Maybe life hurt you badly at some point, but I am not the reason for that. You clearly do not understand what hospitality or customer service means, and you absolutely do not deserve positions that require treating people with respect. Please stay away from this hotel. Do not stay here. What I experienced was beyond unprofessional and deeply upsetting. Despite having a confirmed Expedia reservation and proof of payment, I was treated with hostility, harassment , and disrespect by the so-called manager. Instead of helping a guest, they created unnecessary stress and harassment. The environment also felt unsafe and chaotic of inside of the hotel. There are many hotels that actually understand hospitality and customer service this is NOT one of them!!!

Not far from Metro station . Front desk agents are quick and hospitable. Room is clean and satisfied with the value I paid for the room. Amenities of the hotel is basic. Hotel has breakfast facilities which is basic .I am satisfied with the cost vs service and amenities of the hotel. Only bad things about the hotel is elevator which produce noise and some bad smell too. Restaurant close early which is also draw back for those who reach late and looking for food . But hotel has some drinks and snacks to buy.

Check in was HORRIBLE lack of communication and no results everything else was a breeze Close to dining and very quiet I will be back but I will have to think about it again but I don’t appreciate being charged a substantial amount of money when checking in then lack of communication