Hampton Inn Hagerstown- Maugansville Area

We stay here each year when visiting family, so we're familiar with the hotel. It's excellent, and you shouldn't hesitate to stay here. A few things we noticed. There were delicious cookies at the front desk each afternoon and evening. We liked this very much. Additionally, the food at the morning breakfast was excellent, and there seemed to be a wider variety than in years past. Breakfast was well stocked, and the staff who maintain the breakfast area are first rate and friendly. I saw several wonderful interactions with families - and lots of smiles. The room we stayed in had been updated. The glass shower doors - much better than the shower curtain. The tv had apps - and we were able to sign in and watch our show with no problem. The king bedroom with walk in shower we were assigned was thoughtfully laid out, and we liked the couch and little table that went with it. AC (in a heat wave) kept up and kept us comfortable. Protip. stay on the front side of the hotel for the quietest experience. PS - there is a Wawa nearby. And a Waffle House!

We traveled from NJ to Charleston to Davidson North Carolina back to NJ. We stayed in 3 Hamptons in the trip. The Hagerston Hampton off Maugans Blvd exit was AMAZING. Our 2 other stays were fraught with disappointment. As Hampton customers for the past 30 years we were dismayed about the deterioration in service and maintenance in the other 2. This one was inTIPTOP shape, Ella and Eli at the front desk.were welcoming and friendly and helpful. Our room was clean with NO issues. We are so glad we chose this location

My husband and I came for a two night stay. The room was clean and the staff was lovely. The breakfast was hit or miss. The first morning, the egg omelets were oily and runny that I chose not to try one. My husband had one and said it was not properly cooked. Breakfast the next day was much better. However, our major concern was the hotel's response to a power outage. We arrived at the hotel no later than 15 minutes after the storm hit and the hotel suffered a power loss. Problems like that happen that are beyond the control of the hotel and the front desk staff were doing a great job despite a manager not being on site. That is not my complaint. What concerns me was the dismal amount of emergency lighting in the hallways and there was virtually no lighting in the stairwells. We managed to make our way to our room on the second floor but I couldn't imagine someone who was visually impaired being able to safely navigate the hotel. When I reached out to the manager upon our return home, to urge Hampton to provide more safety lighting, the response was that they comply with the local regulations and often emergency lighting is battery operated so "burns" out with a few minutes. Perhaps this may be standard protocol but I would hope that Hampton would exceed the minimal local standards to ensure the safety of their guests.