The Midtown Hotel

I had a good experience here; more positive than some other comments. I stayed for one night intentionally to be on Huntington Street near the bus to/from NYC,, and seemed the most reasonable for $300 (!!) versus all else being $400+. The room was generously large, clean and updated. Bfast was fine for me with apples and muffins but that may not be enough for others, esp if with a family and you need hot food. Strong warning the outside is not appealing at all and as you approach you may question why you are staying at this place. Boston hotels have gotten ridiculously expensive and even $350-400 doesn't get you much during a busy period. If you want a comfort clean room, near back Bay Area, and you are watching expenses (which is relative, because this hotel is overpriced for another city, or winter season, but is best I was gonna get in Boston, right at the start of summer, during World Cup matches) than this may meet your needs.

I 87 to be making for the World cup. Unfortunately things changed so I had to cancel my booking ( well I thought I had ) Upon contacting the hotel to explain there was absolutely no help from the 2 staff who took my phone calls. Overcharged in the first placed amd then to get stung with this bill and something you know you cancelled is just disgusting.

Booked this hotel through Orbitz. Unfortunately, my experience at this hotel was very disappointing. While the hotel itself was decent, well decorated and offered services like a continental breakfast which was just orange juice out of lunch box sized take away cartons / pastries that were cold and packaged - seemingly from Costco or a large supplier store like Smart and Final, the service we received from the night time manager/supervisor, Jonas, was extremely unprofessional. After we had already paid, we were told that the hotel did not have working heat in each room, which should have been disclosed before payment. We were told to request extra blankets which we did immediately and then were told later (1 hour ) they were out of them. The bathtub did not have a working drain plug, so taking a bath was out of the question. We were also charged twice for the deposit and then repeatedly asked to pay for parking again, even after showing proof of our parking ticket. When we tried to address these issues, Jonas was combative, dismissive / childish and unhelpful. Only after being pressed did he go behind closed doors to contact upper management. To whomever in upper management might read this, he should not be a supervisor in any capacity. Him working in his current capacity is hurting your business and brand. The situation could have been handled calmly and professionally, but instead it became unnecessarily frustrating. Because of the poor communication, billing issues, and rude customer service, I would not recommend staying here. Avoid this hotel if you want a smooth and respectful guest experience. The only hotel staff member who was actually helpful was a woman named Angie who helped to reassure us that our charges would be refunded / our parking could be bypassed and we only needed to pay for one day.