Mary Prentiss Inn

Do not book this hotel! During an emergency, staff is off-shore and not helpful!! After a blaring 10-minute alarm at almost midnight, the fire department arrived and told us this was the third time they’d been there. I could not get in touch with anyone through their provided numbers until I found an “emergency” number. Upon calling this, I was connected with an off-shore representative who not only hung up on me once but also pretended I had not spoken to him when I called back! The fire department spoke to this representative as well and he could not give them answers about local property management. As of now there has been no local team sent to evaluate the alarm or the safety of the guests. Comfortable room but 0/10 do not recommend.

I can’t wait to stay here. If the accommodation is even close to the kind of response of this and support that I received from staff, it will be well worth the money. Kiara, who is one of the staff, was immensely helpful in facilitating my cancelling my reservation and rescheduling. She actually reached out to me by phone to remind me to set a date in the future since I would be unable to make my scheduled reservation. It’s so rare to experience this kind of service I had to write a review

What could be a lovely boutique hotel ruined by private equity. It's a "limited staff" hotel. Which means there is no staff. We like the vibe of the place but ever time there's been something wrong and this last time was the final straw. Check-in is at 3 pm. We get there at 3:30 the room hasn't been cleaned yet. There's no number to call just a couple text messages numbers. Only one of the numbers on the email seems to be a typo because no one every responds. Finally at 4pm someone responds and says cleaning staff has been notified. Only they haven't. We have to use hand signals to indicate to the non-english speaker to please clean the room. Finally at 5 we get into the room. Take a shower, it won't drain. The body soap has soap but the dispense is broken with no way to open it. Shampoo it is. But they "Generously" refunded our $30 cleaning fee. Which probably meant the poor person work by herself didn't get paid. So we tipped her heavy when we left. In the past we've experience no working AC, no working heat, and clogged toilets? Why do we keep coming back? We won't now. This place really is a frat house. A pity, it could be lovely.