COUNTRY INN SUITES HOLYOKE

The hotel room and morning breakfast was excellent — scrambled eggs, sausage, pancakes, oatmeal, and much more.

I can’t recall the last time I stayed at a hotel in such poor condition. We were in town for a family event at the Delaney House and stayed in a first floor handicap accessible suite. After checking in, I walked around the room in my bare feet. When I went to put on my shoes, I noticed my feet were dirty. I wiped them with a damp towel, and it came away black. Later that day, we exited toward the back parking lot and saw that the entry mat was covered with dried leaves. I notified the front desk, and the employee said he would pass it along. More than a day later, the mess was still there. The next morning, I attempted to take a shower and discovered there was no hot water. After running the water for 15 minutes, it never got beyond lukewarm. I wasn’t able to shower before our event — and the soap provided was so small it would have made it difficult to get clean. Throughout the property, there were clear signs of deferred maintenance: dirty entrances, unclean windows, and a room that needed a thorough deep cleaning. It seems the hotel relies heavily on guests attending events at the Delaney House and overlooks basic upkeep. Based on this experience, I would look at other lodging options in the area.

As usual, Jim at the front desk and Desmond at breakfast were so accommodating, friendly, professional and SUPER DUPER. I always do Valentines Day and MOTHER'S DAY specials for 2 nights to honor my wife. She is so happy and relaxed thanks to the hospitality and love shown by the staff especially Jim and Desmond. Happy wife-Happy life. Thanks once again.