Quality Inn Lexington

The location next to a vineyard is restful. The staff is friendly and helpful. Rooms are comfortable and well maintained. The free breakfast is the usual . It is a short drive to local businesses if you want more, They welcome dogs but none there I saw.

The whole experience with this hotel, the general manager, customer support, and the Choice Hotel's "corporate" office has been nothing short of awful. They all deserve 0 stars. After reserving 2 rooms for ourselves and our in-laws traveling with us in advance, we arrived at the hotel and were told by the front desk clerk he could only find one of the reservations after he looked for it for close to 30 minutes. We were able to get a 2nd room for our in laws, and they paid for their room separately. We all stayed for 3 nights. Each night on the 2nd floor, in the early hours of the morning, there were questionable characters and activities occurring such as yelling, banging on doors, and running up/down the hallway. Other "activities" were suspected of occuring as well. The hotel also ran out of clean towels. The whole place was generally unclean, and the hallways smelled of questionable material. When asked about these issues, the staff seemed to want to point blame at other staff instead of addressing the issues. After our stay concluded, I also found that the hotel had charged our debit card for the nights of the "lost" reservation. I quickly called the hotel and spoke to the general manager who assured me she'd help. I did everything she asked including having my in laws call her with their card information just to prove they paid for their own room. After which she again assured me she would process a refund on our bank card, but it would take up to 10 business days to process. It's been over 2 months, and I've never received the refund I was promised. A call to Choice Hotels customer support line was completely useless, as they only wanted to re-direct me back to the hotel's general manager who I already knew would do nothing after assuring me months ago she would. So I tried calling Choice Hotel's corporate office to ask for assistance, and I ended up getting transferred to some other hotel's reservation desk! In other words, steer clear of this entire organization. They are all incompetent, fraudulent, dishonest, and could care less about you, your safety, your concerns, or your hard earned money. We should have called law enforcement over what was happening at that hotel on those nights, and we are out a couple hundred dollars I can't get back because of the unfulfilled assurances of the general manager. DO NOT STAY HERE! YOU WILL BE SORRY! Pay a few extra bucks somewhere else and enjoy your stay there. I hope this information saves someone a deplorable stay at this corrupt establishment.

I decided to join their rewards program as they offer decent accommodations at reasonable prices. We chose this hotel to stay in on our way home from Myrtle Beach. The room was clean and comfortable. It was very nice having a hot breakfast available in the morning free of charge. We also enjoyed the outdoor pool and had it all to ourselves. It is a smaller hotel and it is pretty quiet. We will return!