Hotel Marlowe: A Kimpton Hotel

Our family of five had a wonderful stay here! Fun, elegant & unpretentious vibe with 5star service! The staff, especially Matthew, was so professional & helpful, going above and beyond to make us all comfortable. Great location with easy accessibility to walk to some of the best spots in the city. love the amenities including free bikes/kayaks, the cocktail social hour and the beds/linens were very nice.

The Kimpton Marlowe is a lovely boutique hotel in Cambridge. The staff were all very nice, the restaurant breakfast/brunches were excellent, and my room was comfortable and well-appointed. I enjoy staying in smaller hotels, so this was a great fit for me. The only small negative is that I was in a connecting room, and my neighbor came over to complain about how loud my audiobook was. Personally, I didn't have issues with other guests being loud. The hotel is comparably priced to others in the area. It is a little ways away from the green line of the T, and the red line is a bit further of a walk. The little courtyard area, where there was some seating, was also a place for hired rides to pull in, and to have your car valet parked. There are also kayaks and bikes to use free of charge. Every evening, there is a wine and cocktail social hour with a snack served. In the morning, there is coffee, then later in the day they have iced water and herbal tea. There is also a new mall next door that shares a parking deck with the hotel. I would definitely stay at the Kimpton again when I visit Boston!

This hotel is among Amex’ Fine Hotels and Resorts so I was excited for this July 4 stay. The stay was generally ok, except the AC would stop cooling every hour or two. This wasn’t acceptable for a July in Cambridge so I called down the next morning and ask for a repair while we were out. Not sure whether anyone came (the front desk seemed to have forgotten about it) and the room was still warm for the remainder of the stay. Even worse, however, was that they were unable to find my MagSafe device, which is the size of a credit card and was in the safe. When I alerted them of the issue, they said that they’d check and get back to me. No returned call that day or the next. I re-explained. They said they’d call back. Same thing happened. It’s now been a few more days and I haven’t heard back. I wanted someone to grab it before the next occupants were checked in. That didn’t happen because of the delays. The workers were nice and polite. I just don’t know how to get someone to grab the card, which is laying in the tiny safe. Also housekeeping didn’t clean during my visit. The front desk says that the default is to not clean unless requested. My experience was in room 636 July 3-5. The room was quiet and relatively clean.